Jesse Blackstone

• Responds to a high volume of room service patient telephone requests; enters selections into CBORD software program
• Utilize CBORD and MiChart computer systems to verify diet order and allergy information.
• Utilizes the primary and secondary Aspect phone systems to manage phone calls and queues.
• Resolves routine questions and problems, and refers more complex issues to higher levels.
• Effectively communicates to patients and their family members, nursing, Food Services Managers, Registered Dietitian Nutritionists and others in a professional manner.
• Assists with patient glucose management by looking up the individual nurse assigned to patient in MiChart and notify them via alpha paging when patient has ordered their meal.
• Calls patients who have missed more than one meal to ensure all patients receive adequate nutritional care
• Enter menu selections in CBORD for patients in adult psychiatric unit.

• Patient Care Tech Associates support the operational needs of the unit and assist in the delivery of care as a member of the O.R. team.
• Maintain room cleanliness prior to and following surgical procedures.
• Assist with preparation of O.R. including retrieval of monitors and specialty beds, and related equipment for surgeries.
• Assist with opening of sterile supplies and instruments.
• Assist nursing staff in preparing patient for surgery including: lifting, positioning, prepping and additional duties as directed by the circulating nurse or manager.
• Delivery of blood products and specimens to appropriate location(s).
• Pick daily cases according to scheduled operative time and urgency.
• Maintains the unit environment including cores, rooms, scrub areas, hallways, equipment rooms and supply rooms.
• Respond and assist to emergency/trauma cases, assist surgical team as directed.
• Precept new hires as directed.
• Demonstrate appropriate infection control and universal precautions.

• High level of support to members in functions including, but not limited to: servicing insurance policies, cashiering services and travel arrangement assistance.
• Processing remittance/depository transfers and balancing cash drawers.
• High level of administrative support to insurance agents including, but not limited to: collecting/uploading supporting documents to policies, mailing documents to insureds, assisting with pre-renewal calls to insureds and monitoring pending cancellations on policies.
• Answer calls, emails and faxes, addressing customer inquiries, solving problems and providing new product information.
• Working in a team environment to achieve collective and individual goals to help the company grow in sales and customer satisfaction.

• High level of support to members in functions including, but not limited to: cashiering services, travel arrangement assistance and basic insurance inquiry support.
• Processing remittance/depository transfers and balancing cash drawers.
• High level of administrative support to insurance agents monitoring pending cancellations on policies.
• Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing new product information.
• Worked in a team environment to achieve collective and individual goals to help the company grow in sales and loyalty customer satisfaction.

• Assisted the store manager in attracting, hiring, training, and developing all levels of the team.
• Worked to achieve financial goals as well as being responsible for one of four Division of Responsibility; Human Resources/Development, Visual Merchandising, Sales Generation and Communication, and Loss Prevention (most current was Visual Merchandising).
• Providing excellent customer service while maintaining excellent store standards to protect the overall customer experience.
• Built a loyal customer base to keep them coming back.

• Started as a Sales Associate and within a year was promoted to Assistant Manager.
• Assisted the store manager in attracting, hiring, training, and developing all levels of the team.
• Worked to achieve financial goals as well as being responsible for one of four Division of Responsibility (talent, visual, growth, and loss prevention).
• Provided excellent customer service while maintaining excellent store standards to protect the overall customer experience.
• Built a loyal customer base and kept them coming back.