Jesse Boateng
Summary
Hardworking Technician bringing 3+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
12
12
years of professional experience
Work History
Field Service Technician
Becton Dickinson (Akkodis)
08.2022 - 11.2023
- Maintain proper and accurate small parts inventory for the purpose of service, and follow approved policies and procedures for inventory controls
- Provide efficient and effective field service support to all CareFusion BD dispensing customers within a given territory in a timely manner, including, but not limited to repair, preventative maintenance, calibration, installations, and cross-functional support for Sales and Implementation teams
- Provide accurate and timely documentation that details field activity, expenses, time distribution, and other information as required
- Maintain company assets (car, tools and inventories) securely and in working order.
IT Specialist
Chipotle Mexican Grill (Apex System)
12.2021 - 06.2022
- Skilled in engaging with customers to ensure needs are addressed efficiently and accurately
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Administer all aspect of active directory group policy such as creating and managing end-user account using active directory.
Customer Service Representative/Case Manager
HKT Teleservices (PCCW)- Mapfre Insurance
03.2019 - 12.2019
- Answered up to 45 phone calls, received and replied on average to up to 35 emails, and filed up to 35 claims per shift
- Accurately performed data entry reserved rental cars and scheduled appraisals for claimants
- Skilled in engaging with customers to ensure needs are addressed efficiently and accurately.
IT Support Tech
Decision One
05.2012 - 07.2014
- Engaging successfully with customers to perform, install, and update systems
- Supported end-users with troubleshooting and the resolution of their software and hardware issues
- Managed daily admin server functions such as recovery back-up and upgrades management of disk space etc.
Education
Cloud Computing - IT
WGU
Columbus11.2025
Google IT Support Professional Certified - Information Technology
Per Scholas
Columbus, OH11.2021
Critical Thinking, Career Development -
ITT Tech
Columbus, OH10.2016
Skills
- IT Support Technician
- Robot Calibration
- Service Now ticketing Management and Leadership
- Time management
- Coordinates new ideas
- Customer Service
- Over-the-phone support
- Typing speed 50 WPM
- Fault Diagnosis
- Tool Management
- Device Installation
- Data Collection
- Teamwork and Coordination
- MS Office
- Troubleshooting and Repair
- Installation and Maintenance
- Team Supervision
- Problem-Solving
- Training and Mentoring
- SQL Server Management Studio Installation
Languages
Trilingual (Twi, Pidgin, English)
Timeline
Field Service Technician
Becton Dickinson (Akkodis)
08.2022 - 11.2023
IT Specialist
Chipotle Mexican Grill (Apex System)
12.2021 - 06.2022
Customer Service Representative/Case Manager
HKT Teleservices (PCCW)- Mapfre Insurance
03.2019 - 12.2019
IT Support Tech
Decision One
05.2012 - 07.2014
Cloud Computing - IT
WGU
Google IT Support Professional Certified - Information Technology
Per Scholas
Critical Thinking, Career Development -
ITT Tech