Dynamic and versatile professional with extensive experience spanning account management, virtual world creation, operations, technical support, customer service, sales, and team leadership across technology, retail, and service industries. Proven track record of exceeding sales goals in telecommunications, designing innovative VR environments for global audiences, optimizing business operations, and delivering high-level support for Apple products and complex customer needs. Recognized for strong communication, rapid problem-solving, cross-functional collaboration, and the ability to thrive in both independent and team-driven roles while adapting to evolving technologies and marketplace demands. Ready to leverage a unique blend of technical, creative, and leadership skills to drive results and foster positive customer and team outcomes in fast-paced, forward-thinking settings.
Hi, I’m
Jesse Boulerice
Las Cruces, New Mexico,NM
Summary
Overview
20
years of professional experience
Work History
DISH
Account Executive
12.2021 - Current
Job overview
- Delivered exceptional remote customer service on every call, earning high satisfaction scores and positive feedback for rapid issue resolution, and attentive support.
- Maintained detailed customer records in CRM systems, ensuring accurate demographic and billing data, and facilitating seamless follow-ups for service upgrades and troubleshooting.
- Demonstrated resilience and focus by effectively overcoming customer objections, maintaining a high conversion rate on challenging calls, and persistently achieving commission goals.
- Supported account growth through personalized telephonic needs analysis, product education, and proactive relationship management with new and existing customers.
- Handled 100% inbound calls to sell DISH and Boost Mobile products and services, consistently exceeding monthly sales targets by leveraging consultative listening and tailored solutions.
2SPOOLS LLC.
Operations Manager
08.2020 - 12.2021
Job overview
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
- Maintained constructive client and vendor relationships.
- Verified compliance with best business practices throughout the organization.
- Contributed to business development efforts to drive revenue, and meet corporate objectives.
- Optimized business processes to foster operational efficiency.
- Implemented processes resulting in a 100% success rate on all orders, never being late or incurring losses.
Kelly Services
IT Technical Support Specialist
05.2019 - 04.2020
Job overview
- Delivered technical support for Apple products, achieving customer satisfaction ratings above 95% through rapid and accurate issue resolution.
- Diagnosed and resolved complex software and hardware problems for iOS and Mac devices, consistently addressing 80% of cases on first contact.
- Provided step-by-step guidance, product education, and best practice recommendations, leading to improved utilization of Apple features.
- Utilized Apple-specific troubleshooting methodologies, ensuring effective problem analysis, and root cause isolation for recurring issues.
- Maintained detailed documentation of customer interactions within Apple's contact management system, enabling seamless escalation and pattern identification for technical concerns.
- Supported team collaboration by sharing technical knowledge and contributing to process improvements for reduced resolution times.
- Stayed current with Apple's latest technologies and bulletins, proactively educating customers about new features and support options.
Thomas Cardella & Associates
Trainer
09.2018 - 02.2019
Job overview
- Plan and implement all training classes as assigned to ensure adherence to client and company expectations.
- Train new programs and monitor for success for the required number of days.
- Prepare and update training outlines, timelines, and product knowledge tests for all applicable programs.
- Track progress and retrain programs to ensure success.
- Develop training and motivational techniques to progress to higher levels of performance.
- Other duties as assigned.
- Mentored new hires, resulting in stronger staff development, and maintaining a 95% retention rate.
- Tracked attendance and progress against goals for each participant.
General Dynamics Information Technology Inc
Customer Service Representative
04.2018 - 09.2018
Job overview
- Provide knowledgeable responses to escalated, high-priority, or supervisor calls in a courteous and professional manner.
- Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.
- Managed over35 calls a day
- Assist in information reporting and development as needed.
- Adhere to the Privacy Act and HIPAA laws and regulations, as they relate to the confidentiality of information released.
- Assume coordination responsibility for the department in the absence of supervisory staff.
Convergys Corporation
Sales Representative II
08.2017 - 02.2018
Job overview
- Established excellent communication skills, professionalism, and a desire to close the deal on sales.
- Handle over 25 to 40 customer service calls daily, ranging from billing and payments to plan changes and upgrades.
- Offer solutions, and resolve issues.
- Work to transition each call to a sales opportunity.
- Meet daily and monthly sales goals.
- Taking a consultative approach to customers' needs will deliver personalized recommendations of AT&T products and services.
Petco Pet Supplies
Department Manager
10.2010 - 08.2011
Job overview
- Outstanding guest experience.
- Every time, utilize a deep understanding of business acumen to measure, analyze, and diagnose business trends, and to also utilize critical thinking skills to effectively implement business improvement plans.
- Responsible for driving the implementation and execution of customer-centric programs, such as seasonal promotions and sales, to meet and exceed sales targets.
- Leads a 'never out of stock' culture with store partners to ensure an exceptional customer experience for all omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery).
- Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.
- Demonstrate and support a continuous improvement and growth mindset.
- Managed 5 employees at a time as a key holding manager.
- Demonstrate a keen and genuine interest in all kinds of animals.
- Perform other duties as assigned, and assume responsibility as Leader on Duty to drive selling engagement.
United States Marine Corps
Infantryman
10.2005 - 08.2010
Job overview
- Led teams of 3 to 15, supporting operations and security.
- Managed disciplinary actions in the team.
- Developed communication skills, writing comprehensive reports detailing observations during shifts.
- Verified the credentials of all people and vehicles leaving the base.
- Responsible for millions of dollars' worth of equipment daily.
- Used attention to detail in providing surveillance and security for headquarters and detention facilities.
- Liaised between warehouse personnel and customers to facilitate account and operational needs.
- Collaborated with shipping department staff to facilitate smooth materials returns to the correct vendors.
Education
DeVry UniversityChesapeake, VA
Bachelor of Science from Digital Communications And Multimedia
08-2015
University Overview
DeVry UniversityChesapeake, VA
Associate of Applied Science from Web Design
08-2013
University Overview
Skills
- CRM software expertise
- Account management
- Relationship building and management
- Customer service
- Interpersonal skills
- Goals and performance
- Account servicing
- Data analysis
- Needs assessment
- Negotiation skills
- Time management
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Account Executive
DISH
12.2021 - Current
Operations Manager
2SPOOLS LLC.
08.2020 - 12.2021
IT Technical Support Specialist
Kelly Services
05.2019 - 04.2020
Trainer
Thomas Cardella & Associates
09.2018 - 02.2019
Customer Service Representative
General Dynamics Information Technology Inc
04.2018 - 09.2018
Sales Representative II
Convergys Corporation
08.2017 - 02.2018
Department Manager
Petco Pet Supplies
10.2010 - 08.2011
Infantryman
United States Marine Corps
10.2005 - 08.2010
DeVry University
Bachelor of Science from Digital Communications And Multimedia
DeVry University
Associate of Applied Science from Web Design