Jesse Brandl
Blooming Prairie,MN
Summary
Results-driven management professional with a strong focus on team collaboration and achieving outcomes. Proven expertise in conflict resolution, operational oversight, and adapting to changing needs. Recognized for reliability, leadership, and effective communication, driving team success and operational efficiency. Dedicated professional committed to delivering exceptional results and fostering a positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager on Duty/Merchandise Sales Coordinator
Marshalls
Austin, MN
09.2023 - Current
- Trained 75+ employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Promotes culture of honesty and integrity; maintains confidentiality.
- Ensures store team performs task and activities in accordance with store plan; prioritizes as needed.
- Ensures Associates adhere to all operational procedures.
- Ensures opening/closing procedures are executed according to company guidelines.
- Communicates accurately and effectively with Management and Associates when setting and addressing priorities; provides progress updates.
- Provides and accepts recognition and constructive feedback.
- Provides feedback, recognition and coaching to Associates.
- Partners with Management on Associate training needs to increase effectiveness.
- Ensures adherence to all labor laws, policies, and procedures.
- Promotes credit and loyalty programs.
- Supports and participates in shrink reduction goals and programs.
- Promotes safety awareness and maintains a safe environment.
Apprentice Mason
Bricklayers and Allied Craftworkers Union
01.2023 - Current
- Consistently followed blueprint designs accurately ensuring proper alignment within established guidelines.
- Collaborated with experienced masons for improved learning and skill development on the job.
- Maintained a clean work environment to ensure safety and prevent accidents or injuries.
- Contributed to successful projects with efficient utilization of tools such as trowels, chisels, and levels.
Project Facilitator
African American AIDS Task Force
Minneapolis, MN
02.2021 - 05.2021
- State certified and trained in handling a mobile unit with in the community in order to increase awareness, well-being of the community as well as navigate individuals in the right direction for their personal needs in a multitude of areas
- Maintained state mandated documentation necessary in order to collect data obtaining deeper insight within our serviced areas, reporting as necessary and using current data to cater our services as effectively as possible
- Held informal informational sessions within different area of the community to assist in broadening our scope as well as reach
- Worked closely with executive director in order to formulate action plans to carry out our civil responsibilities while abiding all requirements of the organization and state
- Implemented a new program to the organization while working closing with executive director and 3rd party partners
Certified Trainer
Olive Garden
Bloomington, MN
02.2020 - 07.2020
- Assists new workers in memorizing the menu, learn ingredients in each dish and taste test items
- Engages in continuous training with such things as new menu items and company policies
- Instructing new workers on proper ways to treat patrons and how to react in challenging situations
- Evaluates the work of all wait staff and provides ongoing training as needed
- Creates training plans to ensure that all servers learn the necessary information in a timely manner
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server
Flint by Baltaire
Phoenix, AZ
08.2019 - 01.2020
- Looking well-groomed and neatly dressed consistently to reflect positively on the employer
- Paying attention to detail, such as placing orders exactly to customer specifications
- Listening carefully to determine the desires of patrons and act accordingly, such as figuring out the right level of pinkness for a steak
- Maintaining politeness and positivity, especially when dealing with rude or disgruntled patrons
- Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Business Analyst/Team Leader
UnitedHealth Group
Minnetonka, MN
08.2017 - 01.2020
- Develop staff by utilizing training skills to be effective in their job duties
- Create job aids for the use of development and efficiency within the team
- Properly handle prospect/member escalations in a way to build trust with our consumers
- Assist Agents in the field with contracting, sales, commission and enrollment support
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Host/Server
Black Bear Diner
Tempe, AZ
06.2019 - 08.2019
- Ensure guests are greeted upon arrival, show them to their table and make certain the dining area is clean all at once
- Manage wait times and guest reservations to ensure the utmost quality of customer service
- Process in-house, online and phone orders with attention to detail and accuracy
- Keeping the front of the house stocked with baked goods to upsell and offer to guests
- Handle the processing of payments and inquire about customer experience as well as inviting them back
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Assistant Department Manager
Von Maur
Eden Prairie, MN
02.2017 - 08.2017
- Ensure superior customer service being provided by all associates to every customer
- Managing stock and the back room for efficiency
- Conduct employee reviews and determine goals for further improvement
- Analyze profit for the department
- Hire, supervise and train personnel
- Responsible for enforcing all company policies and procedures
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Sales Support Representative
Equity Staffing (Assigned at UnitedHealthcare)
Minnetonka, MN
05.2016 - 01.2017
- Handle a high volume of calls from broker-agent partners with little to no assistance
- Handle a high volume of off phone work items submitted by broker-agent partners with little to no assistance
- Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
- Identify risks or issues and assess/implement alternate solutions
- Participate in interdepartmental team efforts, such as implementation of updates to the production system
- Perform other related duties as required to achieve the goals and objectives of the company and department
- Provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents
- Act as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment
- May manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments
- Maintain progression toward specified training and professional skill development
Assistant Manager
Holiday Station Stores
St. Paul, MN
03.2016 - 05.2016
- Assist Stationstore Manager with store operations including checkout, merchandising, layout, product inventory, bookkeeping, and maintenance
- Supervise and execute food programs/food safety, control cash and merchandise shrinkage
- Hire, supervise, train Station Store personnel and ensure quality customer service
- Responsible for enforcing all company policies and procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Production Supervisor
Precision Incorporated
Brooklyn Park, MN
03.2015 - 11.2015
- Coordinate the work of production employees to achieve and exceed plant’s metrics
- Develop and train employees to utilize terminology and processes put in place in order to ensure efficiency and quality product
- Coordinates with scheduling, inventory, production, quality assurance and shipping to ensure that all orders are met within deadlines and customers remain satisfied
- Troubleshoots and resolves any issues that affect the productivity and efficiency
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Production Manager
Agilis Company
Albert Lea, MN
10.2012 - 11.2014
- Managed production and a staff of approximately 75 employees encourage and ensure the team is able to meet necessary deadlines
- Frequent daily use of Microsoft Office products – Excel, Word, etc
- Audit, Staffing, Training, Reporting, Delegating, Assisting
- Attention to detail and accuracy are of the utmost importance as we are not only processing donations for nonprofit organizations but are also making any necessary changes to customer accounts
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Quality Assurance/Operator
Zumbro River Brand, Inc.
Albert Lea, MN
08.2011 - 10.2012
- Operated various machinery in a safe manner with a continued focus on quality and process improvement
- Solved problems by troubleshooting machinery, production processes, and working with others collaboratively to achieve a high quality finished product
- Maintained SQF compliance through quality assurance and a constant focus on detail
- Promotes and preserves the integrity of the SQF system by ensuring policies and procedures are enforced as stated in the QMS manual
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Senior NOC Shift
Our House, LLC
Austin, MN
09.2009 - 08.2011
- Supervision of residents and employees in an assisted living setting
- Provided for the daily needs of residents and passed medications as prescribed by each resident’s physician
- Completed daily charting as required
- Self-motivated, with a strong sense of personal responsibility.
Department Manager
Wal-Mart
Austin, M
06.2008 - 09.2009
- Managed photo, electronics and cellular department operations and employees
- Managed other department functions and staff as required
- Conducted daily cash till audits
- Operated industrial fork trucks to load and unload merchandise
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
Certificate - Business Management
Riverland Community College
Austin, MN12-2025
High School Diploma -
Austin High School
Austin06-2008
Skills
- Interviewing
- Hiring
- Assigning
- Directing work
- Implementation process
- Standard processes and procedures
- Performance appraisal
- Coaching
- Problem resolution
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Accomplishments
President's Club
Most Recognized Skills
- Expertise in interviewing, hiring, and training associates to be successful in their positions while gradually developing additional skills to maintain their forward growth
- Planning, assigning, and directing work
- Start to finish implementation process with heavy involvement in standard processes and procedures
- Appraising performance when milestones are achieved within the team as well as personally
- Coaching associates in areas where there could be some additional focus in order to strengthen their skills
- Addressing complaints and resolving problems in a way that is comfortable enough to be conducive towards achieving a favorable outcome that is adequate in respect of all involved parties
Certification
- NSC First Aid, CPR & AED Training - 2024 - 2026
President's Club
Successfully Completed Studies with a 4.0 GPA
Timeline
Manager on Duty/Merchandise Sales Coordinator
Marshalls
09.2023 - Current
Apprentice Mason
Bricklayers and Allied Craftworkers Union
01.2023 - Current
Project Facilitator
African American AIDS Task Force
02.2021 - 05.2021
Certified Trainer
Olive Garden
02.2020 - 07.2020
Server
Flint by Baltaire
08.2019 - 01.2020
Host/Server
Black Bear Diner
06.2019 - 08.2019
Business Analyst/Team Leader
UnitedHealth Group
08.2017 - 01.2020
Assistant Department Manager
Von Maur
02.2017 - 08.2017
Sales Support Representative
Equity Staffing (Assigned at UnitedHealthcare)
05.2016 - 01.2017
Assistant Manager
Holiday Station Stores
03.2016 - 05.2016
Production Supervisor
Precision Incorporated
03.2015 - 11.2015
Production Manager
Agilis Company
10.2012 - 11.2014
Quality Assurance/Operator
Zumbro River Brand, Inc.
08.2011 - 10.2012
Senior NOC Shift
Our House, LLC
09.2009 - 08.2011
Department Manager
Wal-Mart
06.2008 - 09.2009
Certificate - Business Management
Riverland Community College
High School Diploma -
Austin High School
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