Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Sales and Field Manager
PGT - NEWSOUTH WINDOWS AND GARAGE DOORS
03.2023 - Current
Proactively identified areas for improvement within field management realm, resulting in continuous growth and adaptability to evolving industry demands.
Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Increased project completion rates with meticulous planning, organization, and execution of tasks.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Managed senior-level personnel working in marketing and sales capacities.
Developed and implemented processes and strategies to achieve operational goals.
Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
Sales Manager
CEDAR PARK OVERHEAD DOORS
10.2018 - 02.2023
Managing 3 locations, Cedar Park, Lakeway and Tarrytown office
Managing 10-12 employees directly and 50-60 employees indirectly
Responsibilities include management of all Customer Service, Scheduling, Residential Sales and Operations
I have a successful track record of salvaging failing programs/processes and turning them around into a success
I salvaged a failing branch location and made it profitable and autonomous
I managed a sales portfolio of 12-15 million in Residential Sales with an average annual growth of 20% in my first year of management
Highly motivated, hard working, excellent team builder
I lead by example and never ask anyone to do anything that I will not do myself
I began as a sales person, had a very successful track record of sales and program growth so I was rapidly promoted and given more responsibilities until this most recent position as Residential Sales Manager
I began in April 2022 taking the company from a 15-16 million dollar company to 20 million.
Sales & Customer Service Representative
ABRACON, LLC
05.2016 - 10.2018
Represented a broad range of electronic components for this global manufacturer of timing, synchronization, power, connectivity, and RF solutions to distributor accounts worldwide
Facilitated manufacturing, engineering, procurement, and distribution to meet customer requirements
Developed forecasts and industry analyses to support maximum sales through multimillion-dollar distributor accounts
Created an old inventory sales program and in 3 months sold $50K of inventory that would normally have been disposed of.
General Manager
AUSTIN AUTO GROUP / PURE AUTO FINANCE
03.2013 - 07.2016
Oversaw all sales and operations of a BHPH (buy here/pay here) auto dealership, negotiating financing with a wide variety of credit types and overseeing procurement of inventory
Wrote in house financing contracts for 10 to 20 cars per month ranging from $7,500 to $15,000 with maximum state allowed interest rates between 16%-23%
Managed all inventory: purchasing, repairs, sales, contract, repossessions, and inventory
Reduced operating expenses more than 50% to maintain high margins and profitability.
Noncommissioned Officer E4
UNITED STATES MARINE CORPS
01.2008 - 01.2014
In active and reserve duty as a reconnaissance NCO, received advanced training in special forces, patrolling, surveillance, evasion, combat, weapons, and intelligence
Consistently received meritorious promotions and numerous service awards.
Finance Manager / Sales Representative
CHAMPION TOYOTA
01.2010 - 02.2013
Sold new and used vehicles, negotiated financing for a variety of credit types, wrote contracts, and signed legal documents in a high-volume store
Worked with such major banks as Toyota Financial, Wells Fargo Dealer Services, Santander, and other A+ and subprime lenders
Consistently met unit targets and achieved high margins, which became the basis for rapid promotion into management
Executed 3 to 5 contracts a day with an average product index of 2 against a required quota index average of 1.5 and an average deal profit of $1,900 against a required quota of $1,500.
Skills
Negotiation and Conflict Resolution
Business Development
Field Operations
Professional and Courteous
Team Leadership
Staff Management
Good Judgment
Friendly, Positive Attitude
Training and Development
Idea Development and Brainstorming
Volunteer Experience
RIO BRAVO MINISTRY, Participate regularly in mission trips to Reynosa, Mexico - work scope includes Construction and Medical. I manage the "Vision Clinic" where we perform eye exams and provide donated eyeglasses to those in need. I also pair up with multiple different local groups to execute manual labor construction trips to the same area.
GOD OF HOPE MINISTRY, In this prison ministry, called directly on those volunteers working directly with the prison ministry.
CORNERSTONE RESTORATION, In this construction ministry I work with others to help those in need around Austin - construction assistance to include anything from plumbing to clearing brush. I also teamed up with Cornerstone Restoration for some larger scale projects in Mexico - building schools, churches, and many other larger scale projects.