Jesse Brown
Killeen,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Field Service Engineer position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable customer service professional with demonstrated talents in communication equipment installations, maintenance, troubleshooting, and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Active Duty Sergeant ( Soldier )
US Army
07.2018 - Current
- Secured and protected military property, assets, and personnel.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed detailed repair and maintenance procedures for consumer products.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Repaired and tested electronic circuit boards, wiring and components.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff and inspected equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Crew Member/Crew Trainer
Hardee's Restaurant
10.2016 - 06.2018
- Worked well with teammates and accepted coaching from management team.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
General Studies
University of Maryland Global Campus
Skills
- Equipment Maintenance
- Training Coordination
- Critical Thinking
- Positive Attitude
- Risk Assessments
- Leadership Abilities
- Equipment Management
- Strong Work Ethic
- Systems Installation
- Team Supervision
- Secure Communication
- Teamwork and Loyalty
Accomplishments
- Achieved significant improvements to overall readiness by completing consistent routine maintenance and troubleshooting with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
AC/DC Circuits
Digital Electronics
Electronics Communication Systems
Timeline
Active Duty Sergeant ( Soldier )
US Army
07.2018 - Current
Crew Member/Crew Trainer
Hardee's Restaurant
10.2016 - 06.2018
General Studies
University of Maryland Global Campus