Jesse Brown
Lansdale,PA
Summary
Temple-made writer and content creator specializing in philanthropy and life enrichment. Seeking a career in process improvement and training using creative communication strategies. A renaissance man with experience in the financial industry, cultural institutions, public access networks, senior care, and information technology. Adaptable and hardworking individual with a positive personality and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Donor Relations Associate
National Philanthropic Trust
09.2022 - Current
- Answer donor and financial advisor inquiries concerning Donor-Advised Funds via phone, email, and Salesforce.
- Troubleshoot log-in issues and maintain accurate records.
- Contribute to Minimum Activity Outreach.
- Facilitate communication between departments to help resolve cross-departmental concerns and issues. Deepen knowledge and understanding of NPT policies and procedures by actively listening and contributing to meetings.
- Wrote, produced, and facilitated training videos for new donor relations seasonal associates, using simulated phone conversations and screen recordings of relevant systems and partner sites.
Security Officer
Philadelphia Museum Of Art
10.2020 - 09.2022
- Handled all security issues promptly under the direction of Allied Universal Security Company.
- Enforced company rules and policies for staff and guests. Report safety concerns, both verbal and written reports.
- Specially trained for rounds, gallery posts, security console, and construction escort at The Philadelphia Museum of Art and Perelman Buildings. Trusted and trained for multiple sites, adapting well to new systems, surrounds, and associates.
- Supervised surveillance cameras installed at various historical sites throughout Philadelphia.
Community Organizer
WHYY
12.2019 - 03.2020
- Door-to-door community organizer for WHYY Public Media under the organizational leadership of Developmental Donor Strategies.
- Canvased Philadelphia neighborhoods to engage new members and thank existing members. Maintain knowledge of all products, pricing plans, promotions, and features.
- Met existing customers to review current services and expand sales opportunities. Handle all administrative aspects of sales, including completing customer contracts.
- Provided friendly, eloquent, and efficient customer service and assisted in all aspects of product offerings and services.
Life Enrichment Manager
Sunrise Senior Living
08.2018 - 08.2019
- Enhanced residents'' quality of life” by developing and implementing engaging activities and entertainment programs tailored to individual interests and needs, supporting connections between residents, family, and friends.
- Develop and facilitate annual activities budget with plan and foresight for 12 months of diverse and appealing activities.
- Maintain a professional and caring attitude toward residents and co-workers. Explore experimental methods of communication with non-verbal and garbled speech residents.
- Boost community involvement by organizing special events, promoting socialization, psychological support, and relationship-building among residents.
- Collaborate with multi-disciplinary staff to create and design “Life Skill” stations to promote purposeful and fulfilling living, ensuring a holistic approach to resident wellbeing.
Activities Assistant
Sunrise Senior Living
07.2017 - 08.2018
- Administrative Assistant
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Improved residents'' physical well-being by coordinating exercise programs tailored to individual abilities and needs.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
I.T. Support Representative
Go2Tech Co
04.2017 - 07.2017
- Enhanced customer satisfaction by resolving technical issues with timely solutions by utilizing proactive follow-ups to ensure clear communication.
- Streamlined support processes for increased efficiency and improved response times.
- Performed IT Operations & Helpdesk functions, including network troubleshooting, switch set-ups, security camera hardware/software installations, hardware repair/replacement, Apple and Microsoft operating system maintenance, custom business computer building, anti-virus protection, and malware removal.
- Coached clients on best practices for their frequently used applications, helping develop and maintain customer relationships and enhancing customer satisfaction.
Advanced Repair Agent
Geek Squad - Best Buy
06.2015 - 04.2017
- Enhanced customer satisfaction by efficiently diagnosing and repairing complex electronic devices and resolving technical issues.
- Collaborated with team members to streamline repair procedures, reducing average repair time.
- Utilized advanced diagnostic tools to identify device malfunctions and recommend appropriate solutions accurately.
- Communicated effectively with customers about their device's status throughout the repair process, ensuring transparency and trustworthiness in service delivery. As well as expedited repair processes for improved turnaround time and increased customer satisfaction.
Education
Bachelor of Arts - Film And Media Production
Temple University
Philadelphia, PA06.2013
Skills
- Creativity
- Communication
- Content Creation
- Leadership
- Customer Service
- Problem Solving
- Information Technology
- Time Management
Timeline
Donor Relations Associate
National Philanthropic Trust
09.2022 - Current
Security Officer
Philadelphia Museum Of Art
10.2020 - 09.2022
Community Organizer
WHYY
12.2019 - 03.2020
Life Enrichment Manager
Sunrise Senior Living
08.2018 - 08.2019
Activities Assistant
Sunrise Senior Living
07.2017 - 08.2018
I.T. Support Representative
Go2Tech Co
04.2017 - 07.2017
Advanced Repair Agent
Geek Squad - Best Buy
06.2015 - 04.2017
Bachelor of Arts - Film And Media Production
Temple University
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