JESSE BROWN
Summary
Personable individual with strong leadership, communication and relationship building skills. Versatility and Adaptability traits that create avenues for efficient productivity and personal growth throughout multiple business processes. Actively seeks to provide leadership and growth among colleagues in order to foster a positive and rewarding work-life environment. Demonstrates the ability and need to provide the highest quality products and services that are essential for operational success. The extra-mile is the the guiding force behind all objectives that are presented.
Overview
16
16
years of professional experience
Work History
Cabinet Finisher
The American Woodmill
05.2023 - Current
- Reduced project completion time by streamlining the assembly process for cabinet components.
- Improved the efficiency of cabinet finishing tasks by implementing an organized workflow system.
- Maintained consistency in finish quality by mixing and applying stains and topcoats with precision.
- Enhanced customer satisfaction through close attention to detail and adherence to design specifications during cabinet finishing.
- Utilized time management skills to meet deadlines and prioritize tasks effectively, resulting in the timely completion of work orders.
- Facilitated open communication among team members leading toward cohesive collaboration on complex projects.
Postal Service Clerk
USPS
06.2016 - 04.2022
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Reduced wait times by efficiently organizing workload and prioritizing tasks during peak hours.
- Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
- Processed bulk mailings for businesses, fostering strong professional partnerships within the community.
- Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
- Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.
- Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Collaborated with colleagues to develop innovative solutions for improving overall postal operations.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
Lead Seaman
United States Coast Guard Barque Eagle
07.2010 - 07.2014
- Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
- Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
- Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
- Advanced personal growth within the maritime industry by seeking opportunities for professional development both onboard the vessel and externally through certifications or coursework.
- Participated in training sessions to continually expand skill set and remain current on industry best practices for seamen professionals.
- Reduced accidents on deck by maintaining awareness of surroundings while performing tasks such as painting, chipping rust, or cleaning surfaces.
- Supported firefighting efforts on board by regularly inspecting and maintaining fire safety equipment, including extinguishers, hoses, and hydrants.
- Promoted a positive work atmosphere through collaboration, adaptability, and professionalism in all interactions with crew members.
- Improved communication within the team by providing clear instructions and listening carefully to feedback from other crew members.
- Ensured timely completion of tasks by coordinating with fellow deckhands during various shipboard duties.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
Hotel Front Desk Clerk
Hotel Deca
09.2008 - 05.2010
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
Education
Bachelor of Arts - Environmental Studies
University of Washington
Seattle, WA06.2010
Skills
- Leadership Qualities
- Strong Communication Skills
- Adaptable
- Versatile
- Goal Driven
- High Degree of producing high quality services and goods across all facets of organizations and businesses
- Promote strong personal relationships with colleagues focusing on working as a team to accomplish various tasks
Languages
French
Limited Working
Timeline
Cabinet Finisher
The American Woodmill
05.2023 - Current
Postal Service Clerk
USPS
06.2016 - 04.2022
Lead Seaman
United States Coast Guard Barque Eagle
07.2010 - 07.2014
Hotel Front Desk Clerk
Hotel Deca
09.2008 - 05.2010
Bachelor of Arts - Environmental Studies
University of Washington
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