Jesse Bruce
Summary
Results-driven professional with extensive experience in Medicaid systems and developmental disabilities. Focused on care coordination, compliance with state and federal regulations, and enhancing outcomes through person-centered planning and collaboration with interdisciplinary teams.
Overview
16
16
years of professional experience
Work History
Care Manager
Guardian Care
10.2025 - 04.2026
- Oversaw Medicaid waiver programs, managing eligibility determinations, service planning, and compliance monitoring
- Collaborated with families, providers, and interdisciplinary teams to execute person-centered care plans
- Reduced service gaps by proactively addressing barriers to care and connecting clients to community resources
- Coordinated full-cycle care for individuals with developmental disabilities, facilitating timely access to essential services and supports
Quality Analyst
Indiana Family and Social Services Administration
06.2024 - 10.2025
- Conducted quality assurance audits for Medicaid programs and managed care entities to ensure compliance and improve service delivery
- Developed and implemented quality assurance protocols for program compliance.
- Identified compliance risks and recommended corrective actions to enhance regulatory adherence
- Conducted comprehensive quality assessments for various social service programs.
- Collaborated with cross-functional teams to enhance service delivery standards.
Supervisor, Service & Support Administration
Stark County Board of DD
01.2016 - 01.2022
- Led and developed team of 10+ professionals to effectively manage high-volume caseloads and address complex client needs
- Ensured compliance with CMS regulations and health & safety standards, maintaining accurate documentation
- Supported countywide initiatives by driving operational improvements through data-informed decision making
Service & Support Administrator
Hocking County Board of DD
01.2013 - 01.2016
- Developed and managed Individual Service Plans (ISPs) to meet client goals and comply with regulatory requirements, enhancing service delivery quality
- Coordinated services among providers, families, and community partners to ensure seamless continuity of care and support for clients
- Monitored incident reporting while ensuring compliance with CMS guidelines, contributing to improved service standards
Direct Support / Operations Manager
Hattie Larlham
01.2010 - 01.2013
- Managed daily operations to ensure efficient workflow and resource allocation.
- Oversaw staff scheduling and performance to maintain optimal team productivity.
- Ensured compliance with Medicaid and CARF standards, supporting effective program operations and quality care delivery
- Developed and implemented operational policies to enhance service delivery standards.
- Provided direct care and vocational training to individuals with developmental disabilities, enhancing their independence and skill development
Education
Bachelor of Arts - Applied Communication Studies
Kent State University
Kent, OH08-2010
Associate Degree - Business Administration
Stark State College
Canton, OH08-2008
Skills
- Care Coordination
- Case management
- Person-Centered Planning
- Regulatory Compliance
- Person-centered planning
- Level of Care Assessor
- Medicaid & Waivers
- Service coordination
- Person-centered thinking
- Technology proficiency
- Program management
- Team Leadership
- Marketing and promotion
- Outreach Strategies
- Technology proficiency
Hobbies and Interests
- Team sports
- Outdoor activities
- Being a father to my three children, Brenna, Laney and Evan
- Concerts
- Actively volunteering in the local community
Timeline
Care Manager
Guardian Care
10.2025 - 04.2026
Quality Analyst
Indiana Family and Social Services Administration
06.2024 - 10.2025
Supervisor, Service & Support Administration
Stark County Board of DD
01.2016 - 01.2022
Service & Support Administrator
Hocking County Board of DD
01.2013 - 01.2016
Direct Support / Operations Manager
Hattie Larlham
01.2010 - 01.2013
Bachelor of Arts - Applied Communication Studies
Kent State University
Associate Degree - Business Administration
Stark State College