Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Burch

Cleveland,TX

Summary

At Smith Towing, as Manager of Operations, I spearheaded initiatives that significantly enhanced communication, slashed operational costs, and elevated customer satisfaction. My strategic planning prowess and decision-making acumen led to surpassing financial targets and fostering robust supplier relationships, all while ensuring compliance and promoting a culture of quality assurance and safety.

Overview

23
23
years of professional experience

Work History

Manager of Operations

Smith Towing
01.2000 - 12.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Partnered with vendors and suppliers to effectively manage and budget.

Education

Cleveland High School
Cleveland, TX

Skills

  • Decision-making
  • Customer service
  • Quality assurance

Strategic planning

Timeline

Manager of Operations

Smith Towing
01.2000 - 12.2022

Cleveland High School
Jesse Burch