Jesse Burch
Cleveland
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
35
35
years of professional experience
1988
1988
years of post-secondary education
Work History
Manager
Smith Towing Services
Cleveland
01.1995 - 12.2021
- Managed daily operations of towing services to ensure timely response and customer satisfaction.
- Oversaw staff training programs to enhance team skills and operational efficiency.
- Coordinated vehicle maintenance schedules to ensure fleet reliability and safety standards.
- Developed strategies for optimizing towing routes to minimize delays and improve service delivery.
- Implemented safety protocols to protect employees and customers during towing operations.
- Monitored compliance with local regulations affecting towing practices and business operations.
- Facilitated communication between dispatch, drivers, and customers for seamless service execution.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Soldier
US Army Reserve
Cleveland
12.1986 - 12.1996
Education
Cleveland High School
Cleveland, TexasSkills
- Vehicle maintenance
- Route optimization
- Customer service
- Staff training
- Problem solving
- Attention to detail
- Time management
- Decision making
- Effective communication
References
References available upon request.
Timeline
Manager
Smith Towing Services
01.1995 - 12.2021
Soldier
US Army Reserve
12.1986 - 12.1996
Cleveland High School