Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Burt

Spokane Valley,WA

Summary

Dedicated IT professional with over 3 years of experience in Microsoft 365 administration and managed service provider environments. Proven track record of transitioning from diverse service industry roles into technical leadership positions. Currently advancing Microsoft expertise through active certification pursuit, with the MS-900 certification completed and the MS-102 in progress.

Overview

16
16
years of professional experience

Work History

MSP System Engineer

Intermax Networks
Hayden, Idaho
04.2022 - Current
  • Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
  • Provided technical support and training to staff on new systems and tools.
  • Conducted regular system audits to ensure compliance with industry standards.
  • Handled troubleshooting for software and hardware and promptly resolved issues.

Maintenance Technician

Rudeen Properties
Coeur d'Alene, Idaho
05.2020 - 04.2022
  • Performed troubleshooting to identify mechanical issues and implemented repairs.
  • Coordinated with team members to ensure timely completion of maintenance tasks.
  • Maintained accurate records of maintenance activities and equipment status.
  • Utilized hand tools and power tools to carry out repairs and installations.

Server/Bartender

Silver Cloud Inn
Bellevue, Washington
03.2018 - 03.2020
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed customer orders and ensured accurate delivery to tables.
  • Maintained cleanliness and organization of dining area and service stations.
  • Trained new servers on restaurant protocols and service standards.

Server

Hokkaido Ramen Santouka
Bellevue, Washington
02.2017 - 03.2018
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took and processed customer orders efficiently and accurately.
  • Managed table settings and ensured readiness for incoming guests.
  • Provided excellent customer service to ensure satisfaction.

Lube Technician

Dave Smith Motors
Coeur d'Alene, Idaho
02.2014 - 01.2017
  • Performed routine oil changes and fluid checks on various vehicles.
  • Inspected vehicle systems and identified maintenance needs.
  • Utilized tools like wrenches and lifts for efficient service delivery.
  • Maintained cleanliness and organization of work area and equipment.

Jeep Technician

Cliffhanger Jeep Rental
Moab, Utah
01.2013 - 01.2014
  • Inspected vehicles for mechanical issues and performed necessary repairs.
  • Maintained rental fleet by conducting regular maintenance and servicing tasks.
  • Assisted customers with vehicle selection and explained rental procedures.
  • Operated diagnostic tools to troubleshoot technical problems in vehicles.

Lifeguard

Silver Mountain Resort
Kellogg, Idaho
01.2010 - 12.2012
  • Monitored pool area to ensure guest safety and compliance with rules.
  • Conducted regular safety inspections of pool facilities and equipment.
  • Maintained cleanliness of pool area, including skimming debris and organizing equipment.
  • Assisted in training new lifeguards on procedures and emergency protocols.

Education

Associate of Applied Science - Information Technology

North Idaho College
Coeur D'alene, ID
05-2022

Skills

  • System troubleshooting
  • Application support
  • System audits
  • Incident management
  • Customer service

Timeline

MSP System Engineer

Intermax Networks
04.2022 - Current

Maintenance Technician

Rudeen Properties
05.2020 - 04.2022

Server/Bartender

Silver Cloud Inn
03.2018 - 03.2020

Server

Hokkaido Ramen Santouka
02.2017 - 03.2018

Lube Technician

Dave Smith Motors
02.2014 - 01.2017

Jeep Technician

Cliffhanger Jeep Rental
01.2013 - 01.2014

Lifeguard

Silver Mountain Resort
01.2010 - 12.2012

Associate of Applied Science - Information Technology

North Idaho College

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