Jesse Camacho
Airway Heights,Washington
Summary
Detail-oriented customer service professional with extensive knowledge of service delivery. Proven ability to multitask effectively and build professional relationships to drive business results. Recognized for proactive approach to optimizing processes and supporting team objectives. Strong analytical, communication, and teamwork skills.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Social Service Specialist (Durable Medical Equipment)
Washington State Dept. of Social and Human Services
Spokane, Washington
10.2018 - 09.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues
- Responded to customer requests for products, services, and company information.
Chemical Dependency Professional Trainee
The Healing Lodge of the Seven Nations
Spokane, Washington
12.2016 - 02.2018
- Increased patient engagement with tailored intervention strategies and motivational interviewing techniques
- Contributed to interdisciplinary team efforts, collaborating on treatment planning and client care coordination
- Optimized utilization of clinical tools for assessing addiction severity, mental health status, and readiness for change in clients seeking treatment
- Demonstrated commitment to professional growth by pursuing continuing education opportunities and staying current with industry best practices
- Implemented relapse prevention strategies that empowered clients to identify triggers, develop coping skills, and maintain long-term sobriety
- Enhanced program effectiveness by developing and delivering targeted group therapy sessions.
Chemical Dependency Professional Trainee
Spectrum Health Systems, Inc.
Airway Heights, Washington
04.2016 - 12.2016
- Increased patient engagement with tailored intervention strategies and motivational interviewing techniques
- Contributed to interdisciplinary team efforts, collaborating on treatment planning and client care coordination
- Optimized utilization of clinical tools for assessing addiction severity, mental health status, and readiness for change in clients seeking treatment
- Implemented relapse prevention strategies that empowered clients to identify triggers, develop coping skills, and maintain long-term sobriety
- Enhanced program effectiveness by developing and delivering targeted group therapy sessions
- Advanced knowledge of emerging trends in addiction research by attending conferences, workshops, and webinars related to chemical dependency treatment methodologies
- Established a safe therapeutic environment where clients felt comfortable sharing their experiences, challenges, and successes throughout the recovery journey
- Monitored client progress to make necessary adjustments for client success
- Developed individual treatment goals based on history and diagnosis
- Taught substance abuse classes to help clients understand the consequences of drug and alcohol use
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs
- Kept accurate and detailed records to track and document client progress
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors
- Provided counseling and support to clients with drug and alcohol abuse issues.
Truck Driver 1
Washington State Dept. of Corrections
Airway Heights, Washington
12.2013 - 04.2016
- Operated with safety and skill to avoid accidents and delays
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety
- Maintained daily, legible DOT log book and submitted corresponding documents
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Increased safety standards by conducting thorough pre- and post-trip truck and trailer inspections
- Optimized vehicle performance by diligently monitoring and addressing maintenance issues, prolonging the truck's lifespan, and reducing costly repairs
- Completed daily inspections, essential maintenance, and everyday repair actions to keep equipment operating at full capacity.
Corrections Officer
Washington State Dept. of Corrections
Airway Heights, Washington
06.2013 - 11.2013
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations
- Supported successful emergency response efforts by participating in regular drills and training exercises
- Prevented contraband introduction through diligent cell searches and visitor screenings
- Maintained the safety and security of staff and the public by applying defensive techniques and physical restraints
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility
- Monitored radio transmissions between staff to respond immediately to directions and emergencies
- Effectively interacted with staff, offenders, visitors, and the public to maintain security within the facility
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility
- Inspected condition of locks, window bars, doors, and gates to prevent prisoner escapes
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness
- Examined incoming and outgoing mail to detect contraband
- Received and processed inmates into the institution's custody by searching prisoners and taking charge of personal property
- Administered drug tests to inmates.
Transportation Vacuum Driver
Key Energy Services
North Dakota
04.2012 - 06.2012
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Achieved safe driving records by consistently following traffic rules and regulations
- Delivered goods and products to customer on time and in excellent condition
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Truck Driver, United States Mail
IAP Worldwide Services
Middle East
06.2010 - 03.2012
- Operated with safety and skill to avoid accidents and delays
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety
- Maintained daily, legible DOT log book and submitted corresponding documents
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Heavy Mobile Equipment Operator
Lynsack Consultants Limited
Middle East
01.2010 - 06.2010
- Reduced downtime for mobile equipment through proactive troubleshooting and timely repairs
- Operated various types of mobile equipment safely, adhering to company protocols and regulations
- Maintained clear communication channels with team members during critical operations involving multiple pieces of mobile equipment
- Increased productivity by efficiently loading and unloading materials using appropriate mobile equipment.
US Mail Transportation Officer
Agility/PWC Logistics
Middle East
12.2005 - 01.2010
- Implemented employee training programs to improve driver skills and reduce accident rates
- Improved transportation efficiency by implementing route optimization strategies
- Established strong partnerships with external carriers for better collaboration during peak seasons or emergency situations
- Assessed budgetary needs accurately for the department's annual planning cycle, allocating resources efficiently within the approved financial limits.
Heavy Truck Driver
Kellogg, Brown, and Root Services
Middle East
10.2005 - 11.2006
- Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles
- Kept meticulous logs of correspondence with customers and freight recipients.
Heating and Air Conditioning Service Technician
United States Air Force, Washington Air National Guard
Cheney, Washington
09.2000 - 09.2006
- Reduced equipment loss rates by implementing strict inventory management procedures and conducting regular inspections
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality
- Repaired and replaced heating and air conditioning systems for commercial customers in HVAC industry
- Collaborated with team members on large-scale projects, ensuring timely completion and high-quality results.
Infantryman
United States Army
Numerous Locations
06.1980 - 03.1986
- Improved section readiness through rigorous training exercises and evaluations
- Conducted risk assessments for mission scenarios to ensure optimal safety precautions were taken
- Mentored junior soldiers, fostering professional growth and development within the unit
- Managed equipment inventory worth over $1 million, maintaining accountability and proper maintenance records
- Promoted teamwork among soldiers by providing clear guidance on expectations and responsibilities
- Cultivated a culture of discipline among soldiers, boosting morale and overall unit cohesion
- Led infantry section during various missions, ensuring safety and success of assigned tasks
- Monitored soldiers' welfare issues both on duty and off-duty periods to develop strong team bonds, resulting in improved morale within the unit
- Evaluated soldier performance on a regular basis to provide constructive feedback and support improvement efforts
- Researched land battle history and strategy to increase overall unit performance
- Coordinated with other military branches to execute operations
- Recommended soldiers for promotion points and awards
- Disciplined subordinates for rules infractions and poor performance
- Coordinated infantry positioning and equipment locations to facilitate safety and efficiency
- Trained soldiers on military structure, etiquette and environmental survival tactics
- Devised and implemented training plans and combat tactics
- Analyzed fighting conditions and led attack and defense operations during ground missions
- Led unit in field exercises and operations
- Established defensive positions to protect against enemy forces
- Constructed and camouflaged infantry positions and equipment to prevent detection
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Education
Masters of Arts - Human Services Counseling
Liberty University
Lynchburg, VA03.2019
Bachelor of Science - Psychology: Addictions and Recovery
Liberty University
Lynchburg, VA09.2017
Associates of Applied Technology Program -
Interface College
Spokane, Washington06.2013
Mechanical and Electrical Technology -
Community College of the Air Force
Maxwell-Gunter Air Force Base, Alabama09.2006
Skills
- Team Leadership
- Proficient in Computer Applications
- Client Support
- Solution Implementation
- Effective Communication
- Equity, Diversion, Access, and Inclusion
- Dispute Resolution
- Detail-Oriented Data Input
- Data Protection Expertise
- Relationship Management
- Critical Thinking Skills
Certification
Microsoft Office Specialist Certification in Word, Access, and Power-Point
Accomplishments
- Created and established the "Durable Medical Equipment" Program for the Department of Health and Social Services for Region 1.
- Assisted and provided the implementation of the DME Program for Regions 2 and 3.
- Graduate Corrections Officer Apprenticeship Program (Two-Year Program)
- United States Military Disabled Veteran
Affiliations
- Wood Burning
- RC Car and Truck Racing
- Internet Surfing and Research
Timeline
Social Service Specialist (Durable Medical Equipment)
Washington State Dept. of Social and Human Services
10.2018 - 09.2024
Chemical Dependency Professional Trainee
The Healing Lodge of the Seven Nations
12.2016 - 02.2018
Chemical Dependency Professional Trainee
Spectrum Health Systems, Inc.
04.2016 - 12.2016
Truck Driver 1
Washington State Dept. of Corrections
12.2013 - 04.2016
Corrections Officer
Washington State Dept. of Corrections
06.2013 - 11.2013
Transportation Vacuum Driver
Key Energy Services
04.2012 - 06.2012
Truck Driver, United States Mail
IAP Worldwide Services
06.2010 - 03.2012
Heavy Mobile Equipment Operator
Lynsack Consultants Limited
01.2010 - 06.2010
US Mail Transportation Officer
Agility/PWC Logistics
12.2005 - 01.2010
Heavy Truck Driver
Kellogg, Brown, and Root Services
10.2005 - 11.2006
Heating and Air Conditioning Service Technician
United States Air Force, Washington Air National Guard
09.2000 - 09.2006
Infantryman
United States Army
06.1980 - 03.1986
Microsoft Office Specialist Certification in Word, Access, and Power-Point
Masters of Arts - Human Services Counseling
Liberty University
Bachelor of Science - Psychology: Addictions and Recovery
Liberty University
Associates of Applied Technology Program -
Interface College
Mechanical and Electrical Technology -
Community College of the Air Force
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