Jesse Castro
Moore,OK
Summary
Proactive Sales Associate and Supervisor with extensive experience in customer engagement, team leadership, and operational management. Proven track record in enhancing customer satisfaction, optimizing workflows, and improving team productivity. Strong skills in problem-solving, security management, and collaboration, offering a reliable and goal-oriented approach to new opportunities.
Overview
42
42
years of professional experience
Work History
Sales Associate
Lowe's
12.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Supervisor
UPS
03.2015 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Supervisor
UPS
09.2010 - 02.2015
Security Supervisor
UPS
09.2003 - 08.2010
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Operation Supervisor
UPS
09.1993 - 08.2003
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Hourly Employee
UPS
10.1988 - 07.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Clerk
Bell Gas
03.1986 - 07.1988
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Laboratory Technician
Truimph Seed Company
02.1983 - 06.1986
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Delivered high-quality work by diligently following standard operating procedures.
Education
Associate of Arts - Arts And Science
Mountain View College
Dallas, TX05.1988
Certificate of Technical Studies - Computer Programming
American Commercial College
Lubbock, TX05.1986
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowe's
12.2022 - Current
Supervisor
UPS
03.2015 - 03.2022
Supervisor
UPS
09.2010 - 02.2015
Security Supervisor
UPS
09.2003 - 08.2010
Operation Supervisor
UPS
09.1993 - 08.2003
Hourly Employee
UPS
10.1988 - 07.2003
Sales Clerk
Bell Gas
03.1986 - 07.1988
Laboratory Technician
Truimph Seed Company
02.1983 - 06.1986
Associate of Arts - Arts And Science
Mountain View College
Certificate of Technical Studies - Computer Programming
American Commercial College