Jesse Cayten
Woodville,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Uber Partner
Uber
02.2016 - Current
- Pick up riders at designated locations and engage them with friendly greetings and conversation along the way.
- Place safety as top priority for rides and follow community guidelines and policies for engaging in communication.
- Consistently achieve exceptionally high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Build and maintain positive relationships with passengers by going above and beyond job duties and meeting their personal needs outside of ridesharing.
- Respond to passenger concerns and complaints politely and professionally.
- Remain calm and poised in emergent situations.
- Observe city, street and highway driving regulations and take necessary driving precautions when transporting customers.
- Act as a guide in tourist areas to see that riders have all the knowledge they need to create a vacation that would exceed customers expectations.
Server
Papa Dels
03.2014 - 01.2016
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and track tables.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer customers questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation and workforce effectiveness.
- Utilized communication practices with kitchen staff and management to deliver on customers needs in an effective and professional manner.
- Upsold high-profit items such as appetizers and specials to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and repeated business.
Education
Bachelor of Arts - Political Science And Government
Arizona State University
Tempe, AZ12.2025
Associate of Applied Science - Engineering (Pre-Engineering)
Southcentral Kentucky Community And Technical College
Bowling Green, KY08.2022
Skills
- Customer Service and Engagement
- Time and Schedule Management
- Communication and Interpersonal Skills
- Dependable and Trustworthy
- Fluent in English
- Document Management and Paperwork Processing
- Behavior Management
- Computer Operations
- Professional Telephone Demeanor
- Complaint Resolution
- Product Knowledge
- Service Upselling
Timeline
Uber Partner
Uber
02.2016 - Current
Server
Papa Dels
03.2014 - 01.2016
Bachelor of Arts - Political Science And Government
Arizona State University
Associate of Applied Science - Engineering (Pre-Engineering)
Southcentral Kentucky Community And Technical College