Jesse Chapman

• Manufacturing Excellence: Oversaw efficient manufacturing processes of vibration analysis equipment, meeting or exceeding production targets.
• Technical Support: Provided outstanding technical support to customers, ensuring swift and error-free equipment repairs with high satisfaction.
• Procurement and Invoicing: Successfully handled parts and equipment procurement, negotiating favorable terms with suppliers for efficiency.
• SOPs and Technical Notes: Developed and updated comprehensive SOPs and technical notes to maintain standards and optimize operations.
• Salesforce and Netsuite Expertise: Utilized Salesforce and Netsuite for data-driven sales and inventory management.
• Effective Inventory Management: Managed $1,000,000 inventory with robust control measures.
• Contributions to Product Development: Actively contributed to introducing new and improved equipment.
• Employee Management: Motivated, cross-trained, and evaluated employees for improved performance.
• Conflict Resolution: Resolved staff conflicts by actively listening and finding amiddle ground.
• Daily Operations: Accomplished tasks within timeframes, prioritizing and mentoring for top performance.
• Cost Control: Managed costs to increase profits while staying within budget.
• Customer Relations: Developed and maintained positive customer and supplier relationships.
• Professional Environment: Ensured aprofessional, organized, and safe workplace.

• Independent Program Oversight: Provided comprehensive and independent oversight to key stakeholders, ensuring smooth program operations and addressing technical challenges.
• Program Reviews: Conducted thorough reviews to assess performance and provide actionable recommendations for enhancing program efficiency.
• Process and Training Reviews: Collaborated with subject matter experts to optimize training standards and curriculum to meet evolving needs and industry best practices.
• Training and Testing Audits: Performed meticulous audits to ensure compliance with rigorous standards.
• Continuous Improvement: Drove initiatives to deliver top-tier training outcomes.
• Data Entry: Followed detailed directions from management to complete daily paperwork and computer data entry.
• Special Projects: Volunteered to help with special projects of varying degrees of complexity.
• Customer Service: Increased success rates by quickly resolving issues.
• Employee Training: Trained and supervised employees on office policies and procedures.
• Streamlined Operations: Developed and implemented strategies to streamline office operations.
• Information Security: Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Document Templates: Drafted common document templates to reduce time spent creating documents from scratch.

Leadership and Management:

• Led and managed a diverse group in the operation, maintenance, and repair of complex systems and equipment.

Advisory Role:

• Provided valuable advice to the Head of Operations Department on personnel and equipment matters, contributing to efficient decision-making.

Maintenance Expertise:

• Collaborated with maintenance personnel to ensure optimal functioning and repair of critical equipment.

Training and Mentoring:

• Mentored and trained personnel in basic and advanced qualifications.

Handled administrative requirements, maintained records, and submitted operational reports.

• Coordinated activities of subordinate personnel to support mission success.
• Developed and implemented plans to reduce risk during tactical operations.
• Managed and motivated employees to be productive and engaged in work.
• Maintained a professional, organized, and safe environment for employees.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Improved safety procedures to create safe working conditions for workers.
• Communicated clearly with employees, suppliers, and stakeholders to keep everyone aligned toward business goals.
• Established team priorities, maintained schedules, and monitored performance.
• Evaluated employee performance and provided constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote retention.
• Set aggressive targets for employees to drive company success and motivation.

Facilitation of Leadership Courses:

• Conducted leadership courses for junior personnel

Tactical Control Officer:

• Trained and qualified junior sailors in underwater surveillance and surveillance console operation.

Standards and Evaluations Department Manager:

• Led the Standards and Evaluations department, maintaining high proficiency and qualification standards for all personnel.
• Successfully revised and developed over 9 Personnel Qualification Standards (PQS) to improve watch floor efficiency.

Watch Team Assessments:

• Conducted Watch Team Assessments to ensure readiness and efficiency.

Qualification Exams:

• Proctored over 134 qualification exams to ensure personnel met rigorous requirements.

Achieved production targets on a regular basis by carefully managing processes.

Equipment Maintenance Oversight:

• Provided comprehensive oversight for the scheduling of all preventative and corrective maintenance activities for equipment and systems onboard a United States Navy Aircraft Carrier.

Leadership of Maintenance Personnel:

• Managed and effectively trained a team of over 3,000 maintenance personnel, fostering a skilled and proficient workforce.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Built a highly-efficient administrative team through ongoing coaching and professional development opportunities.

Strategic Planning and Execution:

• Strategically planned and executed complex work packages, facilitating a successful complete ship overhaul.
• Oversaw multiple system updates and new equipment installations, ensuring seamless operations.
• Developed effective training plans based on department needs and objectives.
• Implemented new training courses after assessing corporate data and identifying employee weaknesses.

CMMS Program Management:

• Demonstrated expertise in utilizing and managing a complex Computerized Maintenance Management System (CMMS) program.
• Accurately tracked and organized over 167,000 preventative and corrective maintenance tasks and requests.

Zone Inspection Program:

• Spearheaded an in-depth zone inspection program, identifying and efficiently correcting over 21,000 material discrepancies, thereby enhancing equipment reliability and safety.

Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Scheduled and taught in-class and online courses to increase learning opportunities.

Curriculum Development:

• Developed and implemented a comprehensive curriculum to train Sonar Technicians in operational and tactical employment of diverse systems.
• Developed and revised lesson plans and Personnel Qualification Standards (PQS) for Sonar Technicians.

Combat Information Center Instruction:

• Provided expert instruction to over 28 Combat Information Center (CIC) teams from various US Navy Warships.

Anti-Submarine Warfare Certifications:

• Oversaw and managed Anti-Submarine Warfare certifications for ships.

Instructional Methods and Training Management:

• Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
• Identified areas in need of improvement and implemented solutions.
• Developed and implemented organizational systems to better manage training documentation and progress reporting.

Leadership and Team Management:

• Led a diverse team in the efficient operation, maintenance, and repair of vital combat systems equipment.
• Supervised team members to confirm compliance with set procedures and quality requirements.

Personnel Evaluation and Development:

• Conducted periodic evaluations to facilitate professional growth.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Developed effective improvement plans in alignment with goals and specifications.

Mentoring and Cultivating Excellence:

• Mentored and developed a highly efficient and effective team.
• Worked with the team to identify areas of improvement and devised solutions based on findings.
• Mentored and guided employees to foster proper completion of assigned duties.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.

Time and Attendance Management:

• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.

Communication and Goal Setting:

• Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
• Educated staff on organizational mission and goals to help employees achieve success.

Continuous Improvement:

• Helped meet changing demands by recommending improvements to business systems or procedures.