Jesse C. Mills
Loganville,USA
Summary
Accomplished Technology Specialist with extensive experience at Nova Link Solutions, skilled in deploying technology initiatives and optimizing asset systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technology Specialist (Contractor)
Nova Link Solutions
Atlanta, GA
01.2021 - 04.2025
- Company Overview: Atlanta Public Schools
- Support deployment of new technology initiatives.
- Manage asset assignments in Asset Management System.
- Maintain Chrome carts and install OS updates/patches for Chrome, Apple, and Windows devices.
- Restore data, files, drivers, and operating systems.
- Resolve malware and virus-related issues.
- Atlanta Public Schools
- Assisted in system upgrades ensuring minimal disruption to operations.
- Coordinated with vendors for procurement of technology equipment and services.
- Maintained user accounts, passwords, data integrity and system security.
- Acted as network administrator by creating accounts and managing permissions for users.
- Updated supervisors and users within support tickets by recording status.
- Diagnosed computer problems using diagnostic tools and other methods.
Technology Specialist (Contractor)
MATRIX Resources
Atlanta, GA
01.2019 - 01.2020
- Company Overview: Fulton County Schools
- Managed service requests through ticketing system, meeting SLA requirements.
- Set up new devices, workstations, and print stations.
- Maintained hardware inventory records, locations, and repairs.
- Provided phone and on-site end-user support.
- Fulton County Schools
- Supported technology deployment and integration across client systems and platforms.
- Collaborated with teams to troubleshoot technical issues and improve service delivery.
- Conducted training sessions for staff on new software applications and tools.
- Managed inventory of hardware and software resources for optimal availability.
- Incorporated technology to identify and resolve problems and further develop processes.
- Troubleshot hardware and software issues for users in a timely manner.
- Repaired faulty equipment such as PCs, laptops, phones, tablets.
- Installed and configured software on computers to meet user requirements.
Operations Support (Contractor)
NTT Data
Atlanta, GA
01.2016 - 01.2019
- Company Overview: State of Georgia
- Supported over 1,000 employees with PC installations and troubleshooting.
- Used Active Directory to modify user accounts.
- Conducted hardware/software upgrades (motherboards, hard drives, and LCDs).
- Installed and configured TPM encryption with BitLocker and Beachhead.
- Deployed PC images using the Windows Deployment Toolkit.
- State of Georgia
- Provided support in troubleshooting technical issues for clients and teams.
Break/Fix Technician (Contractor)
Unisys/Dell, Inc.
01.2011 - 01.2016
- Built and repaired laptops and desktops, replacing hardware as needed.
- Delivered end-user support for clients.
- Ordered parts and supplies to maintain hardware functionality.
Education
AA - Information Technology
DeVry University Online
Naperville, IL06.2024
Skills
- Assembly
- Maintenance
- Peripherals
- Printers
- VPN
- Drivers
- Troubleshooting
- Installation
- Debugging
- Microsoft Office 365
- Adobe
- VPN maintenance
- Windows 10/11
- macOS
- Android
- iOS
- Linux
- Configuration
- servers
- Routers
- Tcp/ip socket programming
- SQL
- Lan technology
- Virus protection
- Monitoring
- Backup management
- Disaster recovery
- Network infrastructure
- Communication
- Problem solving
- Leadership
- Teamwork
- Attention to detail
Certification
- Academic Achievement – Dean’s List
- Computer Technician
- Dell Technician
- P.C. Essentials
- CDL Class BP
References
References available upon request.
Timeline
Technology Specialist (Contractor)
Nova Link Solutions
01.2021 - 04.2025
Technology Specialist (Contractor)
MATRIX Resources
01.2019 - 01.2020
Operations Support (Contractor)
NTT Data
01.2016 - 01.2019
Break/Fix Technician (Contractor)
Unisys/Dell, Inc.
01.2011 - 01.2016
AA - Information Technology
DeVry University Online