Jesse Colatorti

• Identified Product feature opportunities with the highest customer value in accordance with product strategy and stakeholder needs through input from a multi-disciplinary team of project stakeholders (product development, engineering SMEs, implementation engineers, sales, and CX) in pre- development Feature Discovery.
• Managed backlog and lead scrum team through scheduling and facilitation of persona-focused
user story creation, refinement, and grooming rituals to ensure a sufficient level of planned work was available at all times in a fast-paced environment
• Identified logical and functional dependencies in feature planning and set testable acceptance criteria for Product UAT
• Prioritized PBIs based on customer commitment deadlines as well as value to the Product to maximize team output.
• Proactively addressed resource and/or skill gaps in the team and the planned sprint work to remove barriers to development and delivery.
• Maintained vigilance of the sprint, identifying and executing risk mitigation strategies to avoid disruption to sprint output or planned release activities.
• Reported on key-value deliverables to Leadership, namely in context of the benefit to various Product personas; presented status updates on their progress at company all-hands meetings on bi-weekly cadence.
• Communicated large-scale product vision to the development team and provides needed context
on new feature work through Feature Kickoff sessions to ensure the intent of all planned work was understood across the Scrum team.
• Assess Acceptance Criteria with Implementation teams against known implementation patterns, customer expectations, and ease of implementation.
• Work with Scrum Masters to understand team velocities to anticipate potential delivery dates given priorities and team throughput.
• Collaborated with UX designers to create ideal user experiences in line with product vision; conduct internal User testing to make heuristic recommendations for Product design.

• Integrated UX principles to SDLC: Integrate UX principles into feature design process with focus- groups and surveys to identify pain points in key user flows/user journeys. Integrate UX into agile development iteration
• Conducted remote user interviews and observational usage studies with customers
• Execute internal alpha/beta periods: Worked with Customer Success to verify feature compliance with expected customer requirements prior to formal UAT
• Prioritize and maintain feature/improvements backlog: Based on customer requests, resource availability, and impact to overall User Experience
• Conducted weekly feature design reviews: Provide input on functional requirements gaps, product design for usability, and identify potential product inconsistencies that may negatively impact development, testing, usability and adoption
• Identify and track KPIs with Product Team to monitor usage and adoption rates
• Launched Voice-of-the-Customer Program: Improved customer engagement and transparency and established more direct means for customer feedback to Product Management and Development/ Design teams
• Execute product feature demos to key stakeholders: Responsible for internal and customer facing Feature Guides and Training materials

• Supervised and mentored team of 5 quality analysts: Including day to day priorities, best practices, training, and onboarding.
• Created/executed test plans against functional requirements: Provide final code quality sign-off prior to code release
• Manage and execute Production releases: Verify post-release site stability
• Collaborate with Customer Success teams: Respond to and resolve critical customer reported issues, including live triage, root cause analysis, hotfix testing and release
• Managed bug and defect tracking

• Established and updated QA processes and metrics in line with industry best practices and project goals.

• Lead team of 10 UX researchers on contract-based usability research studies.
• Met with Client stakeholders to gather research project requirement and researched customer needs, created user personas, and defined user flows.
• Created usability testing plans, recruited participants, facilitated testing sessions, and gathered, analyzed, and authored quantitative/qualitative results into formal reports to present to clients.
• Utilized a wide variety of assessment methodologies including Think-aloud lab usability testing (moderated and unmoderated), task-based analysis, contextual inquiry, card-sorting, session recording, focus groups, surveys, eye-tracking and other biometric testing, and heuristic analysis.
• Clients included: Wargaming.net, CD Projekt Red, HP, Ubisoft, Warner Bros. Interactive Entertainment, Electronic Arts (EA).

• Served as a member of a multidisciplinary team in a residential mental health treatment facility. Carried out designated duties with residents, including supervision of residents and program implementation in accordance with patient Individualized Treatment Plans in the Residential Treatment Center wing.
• Established and maintained therapeutic relationships with residents including (but not limited to) providing immediate crisis counseling and crisis intervention. Recorded and reported interactions and treatment interventions through appropriate documentation.