Jesse Colon

- Handling large volumes of confidential internal and external medical/personal data via PeopleSoft and Workday.

- Lead Recruiter, partnering with Verizon Supply Chain leadership team to fulfill staffing needs for various skilled trades positions.

- Working with executive leadership to plan, design, and schedule phases for large projects using agile methodologies while implementing new business processes and procedures.

- Collaborating with cross-functional teams such as HR Business Partners, Legal, and Labor Relations to build relationships, and gather information, and data

-Supporting Wireline Associate staffing. Understanding and utilizing Collective Bargaining Agreements (CBAs) and other Associate staffing tools to ensure smooth, accurate, and efficient recruitment process.

- Managing day-to-day ad hoc reporting from the organization’s HRIS, Workday, Compliance System, using Cognos, Qlik and Beamery

- Implemented and maintain Verizon Associate Talent Acquisition website, recruitment selection tools and toolkits for labor relations.

- Built talent pipelines for over 2500 associates using tailored coaching and education to support efficient and effective hiring.

- Independently oversee VTStaffing support inbox, managing associate talent acquisition staffing inquiries from employees, Human Resource Business Partners, Legal, Labor Relations, Recruiters, and HR Answers while strictly adhering to a 24-hour response SLA.

- Served as a liaison between management and union, facilitating the resolution of workplace disputes in accordance with the collective bargaining agreements while being responsible for grievance preparation by collecting data from Workforce Plan and Analysis, AMTS, Verint, Labor Relations Database, and Work Place Accommodations

- Using Tableau and SQL with 2+ years of experience transforming raw data into implementable recommendations.

- Led a multi-regional volunteer program with health and wellness organizations focused on digital inclusion, human prosperity, and climate protection. The program engaged associate and senior-level management, resulting in over 2,863 volunteer hours in 2021 and a 119% increase in volunteer participation.

- Created quarterly data-driven presentations with Google Slides for leadership kickoff calls, streamlining communication of upcoming organization projects, goals, and KPIs.

- Spearheaded the strategic development and management of social media program for union employees. Increased membership by 14% YoY, with enhanced engagement, recognition, wellness initiatives, and professional development opportunities.

- Conducting comprehensive compensation analyses, incorporating skills, education, experience, and market trends to determine competitive and equitable pay.

- Led a national operations support team managing 12-16 frontline coordinators. Implemented strategic plans, set KPIs, provided progression coaching, and delivered technical/administrative support.

- Assisted with developing and implementing service policies and facilitated a sales team.

- Managed projects focused on business transformation; understanding and executed effective change management processes.

- Analyzed team performance to provide recommendations for operational efficiencies and training opportunities.

- Responsible for onboarding and training direct reports on One Talk, B2B, R2B, I2B, SPC, and IOT (M2M).

- Implemented onboarding initiative on outdated processes and tools for new hires, increasing revenue generation and productivity across the market.

- Researched and identified root system issues amongst several systems to fix/resolve by working closely with IT.

- Hosted virtual and in-person 1:1s, huddles, and team meetings to coach and develop employees.

- IoT subject matter expert in all things IOT (VPP, BuSS, Sas Troubleshooting, and order processing.).Navigated and used internal POS systems: MyPOS, OMNI/ Business 360, EMAG, ACSS, Work Flow Manager, One Talk, M2M Management Tool, and My Business Portal / One Talk Portal.

- Assisted with driving down cost control metrics, including discounts and returns, by researching requests and providing out-of-the-box solutions.

- Provided field sales staff requests for processing upgrades, plan analysis, and account changes.

- Devised strategies to boost customer sales and drive referrals due to excellent service, resulting in new customer relationships.

- Implemented escalation procedures to handle time-sensitive issues effectively.

- Decreased system defects by 30% by implementing quality assurance guidelines/rules in Workforce Manager.

- Trained peers, creating effective action plans driving critical initiatives for both Verizon and the companies we support, yielding positive results in meeting SLAs and Self-Serve utilization targets

- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

- Promoted available products and services to customers during service, account management, and order calls.

- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Used effective negotiation and problem-solving skills to resolve customer concerns to save business money.

- Answered average of 35 calls, per day, addressing customer inquiries, solving problems and providing product information.