Jesse Colyer
Lewistown
Summary
Enthusiastic individual skilled in upselling and understanding customer needs. Processes transactions accurately while providing exceptional service and ensuring customer confidentiality. Engages with customers to drive product awareness and improve overall shopping experience.
Overview
1
1
year of professional experience
Work History
Customer Experience Associate
Weis Markets Inc
Burnham, PA
04.2025 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to maintain product displays and store organization.
- Processed transactions efficiently, ensuring accurate cash handling and customer service.
- Learned company policies and procedures to provide accurate information to customers.
- Supported promotional activities by distributing materials and engaging with customers.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Mifflin County High School
Lewistown, PASkills
- Customer service
- Sales and upselling
- Understanding customer needs
- Customer data confidentiality
- Problem resolution
- Teamwork and collaboration
- Calm and professional under pressure
- Microsoft office
- Customer relations
- Relationship building
- Product knowledge
- Service upselling
- Complaint resolution
- Employee coaching
Timeline
Customer Experience Associate
Weis Markets Inc
04.2025 - Current
High School Diploma -
Mifflin County High School