Summary
Overview
Work History
Education
Skills
Timeline
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JESSE Connell

Oklahoma City,OK

Summary

During my time as a Server, I have proved to be an enthusiastic and reliable member of any team. I take pride in providing excellent customer service and creating memorable dining experiences for all of my guests. I have grown in my skills of anticipating customer needs, addressing complaints, and resolving issues promptly. As well as, being able to maintain focus and a positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

The Hatch Automobile Alley OKC
05.2023 - Current
  • After only one eight days of completing my training at The Hatch the operations manager told me they wanted me to start shift leader training as soon as I was ready
  • After completing shift leader training, they would like me to start bartender training as they expect me to fit in extremely well behind the bar This was because the managing staff could already see my ability to guide the guests to what that specific individual would most enjoy
  • As well as stating that my high energy and upbeat personality would be perfect behind the bar
  • In the short two weeks I have been at The Hatch I am already competing with the top servers in sales and have already generated over twenty regulars
  • The hatch is an extremely team-based environment
  • We seldom have server support, so we all must work together to make sure food is ran out, tables are bussed, and guests are taken care of
  • This has been an excellent opportunity for me to let my team-oriented mindset be used.

Outback Steakhouse
08.2022 - Current
  • Serving customers with a focus on creating a welcoming, inviting, and exciting environment
  • Within a couple of months, I quickly became one of the top servers for Outback
  • Due to my can-do-attitude, I quickly became known as the server that could take all tables that needed to be picked up
  • As well as being the one to ask if you ever needed a hand, as I am always looking for something to do and happy to help any teammate of mine
  • During my time at Outback, I quickly learned how to skillfully and excitingly upsell to create a more enjoyable experience for my guest.

Apprentice Tech/Service Coordinator

Discount Tire
08.2018 - 01.2023
  • New tire and wheel installation, Flat repairs, Tire rebalances and rotations
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Assessed customer needs and developed solutions to meet needs.
  • Selling product and helping customers get checked in.
  • Pulling, stocking, and tracking inventory
  • Communicated with clients and service providers to provide updates on work progress.

Picker/packer,

Real Time Pain Releif Warehouse
07.2016 - 04.2017
  • Filling orders with accuracy
  • Checking for damages to products
  • Packing orders to secure products from damages
  • Stocking product and tracking inventory

Education

Associate of Science - Psychology

Rose State College
Oklahoma City, OK
05.2023

High School Diploma -

Epic Charter Schools
Oklahoma City, OK
05.2021

Skills

  • Dependable and Consistent
  • Customer Expectations Management
  • Team Leadership
  • Sales Techniques
  • Bill Computation
  • Guest Flow
  • Course Suggestions
  • Cocktail Knowledge
  • Anticipating Guest Needs
  • Sales Expertise
  • Adaptable and Flexible
  • Hospitality Service Expertise

Timeline

The Hatch Automobile Alley OKC
05.2023 - Current

Outback Steakhouse
08.2022 - Current

Apprentice Tech/Service Coordinator

Discount Tire
08.2018 - 01.2023

Picker/packer,

Real Time Pain Releif Warehouse
07.2016 - 04.2017

Associate of Science - Psychology

Rose State College

High School Diploma -

Epic Charter Schools

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JESSE Connell