Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jesse Cooper

Ashland,KY

Summary

Results-driven professional dedicated to operational excellence and strategic partnerships within the community service organization sector. Known for delivering exceptional support and fostering impactful relationships through unwavering persistence, innovative problem-solving skills, and the ability to enhance organizational productivity. Experienced B2B Sales Executive with a proven track record of driving business growth and strengthening client relationships. Skilled in developing strategic sales plans, achieving significant contract wins, and exceeding sales targets through effective negotiation and communication. Demonstrates exceptional ability in building client relationships, closing deals, and driving revenue growth. Highly skilled in consultative selling, market analysis, and strategic planning. Known for fostering team collaboration and adapting to evolving business needs to consistently achieve targets.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Donor Relations Coordinator

Mountaineer Food Bank
01.2019 - 01.2025
  • Spearheaded initiative that bolstered partnerships and locations resulting in remarkable 65% increase in retail donor engagement within a single year.
  • Orchestrated comprehensive agency reporting and donor recognition programs, effectively enhancing visibility and appreciation for our nation's retail partners.
  • Authored and implemented a detailed handbook for agency partners, providing clear guidelines and best practices to optimize program participation.
  • Collaborated with peer food banks to establish shared best practices, utilizing data-driven insights to enhance operational efficiency across the network.
  • Optimized fundraising processes by creating user-friendly online donation platforms for supporters.
  • Partnered with finance department to ensure accurate reconciliation of gifts and pledges with accounting records.
  • Chad Morrison (304) 364-5518

Learner Services Advisor

Ultimate Medical Academy
12.2015 - 01.2019
  • Championed the onboarding process for new students, significantly improving retention rates and overall satisfaction through tailored support and engagement strategies.
  • Provided ongoing technical support to students, identifying and resolving issues to foster seamless education experience.
  • Collaborated with academic and financial departments to continuously refine curriculum offerings, ensuring alignment and student needs and institutional goals.
  • Malik Tipsword (888) 216-1667
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Orthodontic Assistant

Butchart Orthodontics
01.2011 - 12.2015
  • Prepared up to 30 patients per day for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Assisted in fabricating up to 15 custom orthodontic appliances tailored to individual patient needs per day.
  • Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.

Administrative Specialist

A & D Plus Construction Services
04.2010 - 10.2011
  • Managed comprehensive accounts receivable and payable functions, streamlining financial operations and enhancing accuracy in reporting.
  • Directed human resources and dispatch activities, ensuring effective communication and service delivery to clients and contractors.
  • Oversaw warranty accounts, addressing homeowner inquiries and resolving service-related challenges with a focus on customer satisfaction.
  • Christine Agliano (813) 888-5333

Enrollment Processor

Florida Metropolitan University (Everest University)
01.2006 - 01.2011
  • Processed student enrollment applications with a focus on financial aid and scholarship assistance, contributing to increased access to education.
  • Addressed inquiries from prospective students, providing guidance on educational pathways and enrollment procedures.
  • Rick Tribble (813) 621-0041

Customer Service Representative

Verizon DSL
12.2000 - 01.2006
  • Managed high-volume inbound and outbound calls, adeptly addressing customer inquires and retaining clients through exceptional service delivery.
  • Identified opportunities for process improvement, implementing recommendations to enhance operational efficiency and customer satisfaction.
  • Contact team: Ursula White (813) 636-1010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Information Technology - Business of IT

University of Phoenix
08-2025

Associates in Business Degree -

University of Phoenix
01.2016

Dental Assisting with Expanded Functions -

Ultimate Medical Academy
07.2012

Skills

  • Technical assistance
  • Microsoft Excel certification (2007-2013)
  • Effective PowerPoint design
  • Email management
  • Proficient in Word
  • OSHA certification and HIPAA training
  • Sales expertise
  • Client support
  • Strategic advisor

Accomplishments

  • Achieved 60% Donor increase through effectively helping with business to business relationship for WV food banks and retail distributors.
  • Supervised team of 10 staff members.
  • Developed and led a comprehensive food retail employee donation safety training program, resulting in 60% increase in food and essentials donated from retailers to banks within the first year of establishing this initiative for Feeding America/MFB in West Virginia.
  • Created an innovative documentation process within a dedicated program to efficiently organize retail donors, establishing a standardized method that the company adopted for future training in the sales position.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 10 in the development of Backpack school program and retail donors agreeing to donate directly to schools.


Certification

CPR Certified/First Aid Certified

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Donor Relations Coordinator

Mountaineer Food Bank
01.2019 - 01.2025

Learner Services Advisor

Ultimate Medical Academy
12.2015 - 01.2019

Orthodontic Assistant

Butchart Orthodontics
01.2011 - 12.2015

Administrative Specialist

A & D Plus Construction Services
04.2010 - 10.2011

Enrollment Processor

Florida Metropolitan University (Everest University)
01.2006 - 01.2011

Customer Service Representative

Verizon DSL
12.2000 - 01.2006

Bachelor of Information Technology - Business of IT

University of Phoenix

Associates in Business Degree -

University of Phoenix

Dental Assisting with Expanded Functions -

Ultimate Medical Academy