Goal-driven Healthcare professional well-versed in recruiting, training and managing employees to provide exceptional patient services. Highly organized and hardworking with excellent planning and program management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assisted Living Coordinator
Sunrise Senior Living
06.2021 - Current
Strategizes, coordinates, oversees, and manages assisted living neighborhood's operations in compliance with federal, state, and local regulations
Efficiently recruits, hires, trains, and mentors top-tier team
Implements recognition initiatives and fosters engaged culture for team members, residents, and families
Collaborates with executive director to execute business development and marketing strategies for community
Builds strong relationships with healthcare professionals, including doctors, nurses, social workers, and others, to ensure effective collaboration
Ensures delivery of high-quality patient care and performs ongoing evaluations of care documentation to ensure its suitability for each patient.
Developed, improved, and implemented policies to optimize costs, care, and satisfaction of both employees and residents.
Managed 60 employees caring for 90 residents.
Scheduled all assignments and managed requests for time off.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Sales Development Manager
Just B Boutique
04.2020 - 06.2021
Conducted market research and identified target customer segments, resulting in focused approach to prospecting and lead generation
Cultivated and maintained strong relationships with key clients, delivering exceptional customer service and fostering long-term partnerships
Built and led high-performing sales team, providing mentorship, training, and performance management to drive individual and collective sales success
Developed and implemented sales processes, tools, and systems to optimize efficiency and streamline sales pipeline.
Healthcare Administration Intern
Upstate Golisano Children's Hospital
12.2019 - 04.2020
Contributed to hospital planning research for future cardiology unit expansion, enhanced primary care projects, and implementation of efficient patient security systems
Assisted in overseeing and preparing annual budgets, including reviewing statistical and financial reports
Actively participated in weekly case management meetings to drive improvements in both inpatient and outpatient care processes
Played key role in development and implementation of robust COVID-19 emergency plans to ensure safety and well-being of patients and staff.
Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
Assisted in recruiting, hiring, and training all staff, providing supervision, ongoing staff development, and continuing education to employees.
Education
MBA - Healthcare Management
Saint Joseph's University
Brooklyn, NY
Bachelor of Science - Community Health Services
SUNY College At Cortland
Cortland, NY
Skills
Teamwork and Collaboration
Effective Verbal and Written Communication Abilities
Adaptability
Medical Language Proficiency
Emotional Intelligence
Time Management
Proficiency in Microsoft Word & Excel
Recruit Well-Qualified Staff
Administrative Staff Supervision
Government Regulations
Critical Thinking
Sales
Applicant Tracking Systems
Certification
Healthcare Improvement, Institute for Healthcare Improvement, 05/2022, Performed in-depth analysis of healthcare case studies pertaining to healthcare improvement, strengthening knowledge and expertise in error prevention within healthcare environments. Actively engaged in online training and testing centered around the crucial significance of healthcare system enhancement.
Addressing Small Problems to Build Safer More Reliable Systems, Institute for Healthcare Improvement, 05/2022, Studied and analyzed healthcare case studies to identify solutions for minor workplace issues, gaining insights into their significant impact on the overall structure and functioning of healthcare organizations. Additionally, completed online training and testing focused on addressing and mitigating small workplace issues to enhance organizational effectiveness.