Jesse Cotant
Orlando,FL
Summary
Experienced store manager offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Store Manager
Fit2Run, The Runner's Superstore
11.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Store Manager
Fit2Run, The Runner's Superstore
02.2022 - 11.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Supported senior management in implementing and upholding store policies and procedures.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Shipping and Receiving Manager
Fit2Run, The Runner's Superstore
09.2021 - 02.2022
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Determined most cost-effective procedures and routes for shipments.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Retail Store Associate
Fit2Run, The Runner's Superstore
05.2021 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in on-going development of personal selling skills and product knowledge.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained tidy and organized store to comply with cleanliness standards.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Provided product demonstrations to highlight features, benefits and value.
- Logged reports, expenses, receipts, and sales in company database.
Postal Service Employee
UPS
06.2020 - 05.2021
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed mail and computed pricing amounts.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Prepared reports to track mail volumes, fees and other related data.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Skilled at working independently and collaboratively in a team environment.
Retail Store Associate
The Spice And Tea Exchange
11.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Engaged in on-going development of personal selling skills and product knowledge.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Maintained tidy and organized store to comply with cleanliness standards.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Provided product demonstrations to highlight features, benefits and value.
Retail Store Associate
Fit2Run, The Runner's Superstore
11.2018 - 10.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Engaged in on-going development of personal selling skills and product knowledge.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
Grocery Clerk
Publix Grocery Store
06.2016 - 10.2018
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Retrieved items for customers and verified prices.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Removed trash, swept, and mopped floors for professional appearance.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Prepared orders for customers without delay to deliver excellent service.
- Operated cash register to accurately process and record customer payments.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Arts - Journalism
University of Central Florida
Orlando, FLSkills
- Corporate Social Responsibility
- Staff Training
- Leading Staff Meetings
- Microsoft Excel
- Customer Service
- Merchandising
- Business Management Principles
- Employee Motivation
- Time Management
- Store Opening and Closing Procedures
- Microsoft Office
- Shift Checklists
Hobbies
Running, ping pong, cooking, and being the glue that holds the friend group together.
Timeline
Store Manager
Fit2Run, The Runner's Superstore
11.2022 - Current
Assistant Store Manager
Fit2Run, The Runner's Superstore
02.2022 - 11.2022
Shipping and Receiving Manager
Fit2Run, The Runner's Superstore
09.2021 - 02.2022
Retail Store Associate
Fit2Run, The Runner's Superstore
05.2021 - 09.2021
Postal Service Employee
UPS
06.2020 - 05.2021
Retail Store Associate
The Spice And Tea Exchange
11.2019 - 03.2020
Retail Store Associate
Fit2Run, The Runner's Superstore
11.2018 - 10.2019
Grocery Clerk
Publix Grocery Store
06.2016 - 10.2018
Bachelor of Arts - Journalism
University of Central Florida
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