Jesse Cron
Kannapolis,NC
Summary
Accomplished HVAC Technician with a proven track record at EMCOR/Aircond, enhancing customer satisfaction through expert installation, preventive maintenance, and troubleshooting. Leveraged strong organizational skills and customer service acumen to exceed sales goals at United Beverages of North Carolina LLC. Demonstrates exceptional ability in both technical repairs and client relations, significantly improving system efficiency and client trust.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commercial HVAC Service Technician
EMCOR/Aircond
11.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
HVAC Service Technician
JL Pattersons
09.2017 - 11.2019
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
HVAC Technician
Temperature Design
04.2015 - 09.2017
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
On Premise Sales Representative
United Beverages of North Carolina LLC
12.2006 - 05.2014
- Served as a knowledgeable resource for customers by staying current on industry trends and product offerings.
- Collaborated closely with colleagues across various departments in order to share insights and best practices, resulting in a more unified sales strategy.
- Boosted brand visibility through strategic placement of promotional materials in high-traffic areas.
- Maintain on premise driver sales route.
- Obtain product placements and service accounts on a weekly basis.
- Maintain and organize account back stock and clean taps.
- Achieve monthly and yearly sales goals.
Education
Associate of Applied Science - HVAC/R
Rowan Cabarrus Community College
Salisbury, NC07.2016
High School Diploma -
South Rowan High School
China Grove, NC05.1995
Skills
- Installation and Repair
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Customer Satisfaction/Retention
- Organizational Skills and Reports/Timesheets
- Scheduling and Travel
- Product Knowledge
- Commercial/Industrial account Knowledge
Certification
2015 Comfort Cooling Certification RCCC
2015 Universal CFC Certification RCCC
2015 HVAC/R Basic Certification RCCC
Timeline
Commercial HVAC Service Technician
EMCOR/Aircond
11.2019 - Current
HVAC Service Technician
JL Pattersons
09.2017 - 11.2019
HVAC Technician
Temperature Design
04.2015 - 09.2017
On Premise Sales Representative
United Beverages of North Carolina LLC
12.2006 - 05.2014
Associate of Applied Science - HVAC/R
Rowan Cabarrus Community College
High School Diploma -
South Rowan High School
2015 Comfort Cooling Certification RCCC
2015 Universal CFC Certification RCCC
2015 HVAC/R Basic Certification RCCC
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