Jesse Cuicas
Danbury
Summary
Seasoned Operations Manager and talented leader with 23 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
Operations Manager of Parking
ABM Industries
Greater New York City Area
06.2022 - Current
- Report to Regional Manager of Parking and responsible for a portfolio of locations throughout the New York City, New Jersey, and Connecticut markets, which includes multiple properties that offer valet services to hotels, hospital, residential and commercial buildings, as well as public transients and shuttle bus services
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Regional Auditor
Propark Mobility
01.2022 - 05.2022
- Worked directly with regional VPs and regional managers to identify improper operational and accounting processes, research issues and makes recommendations to improve policies or procedures accordingly
- Audits of the operations and financial daily reports of each location within the NY, NJ, and CT area to ensure accuracy and compliance with company guidelines and laws regulations.
- Maintained up-to-date knowledge of industry trends and emerging risks, incorporating this intelligence into ongoing audit activities to ensure the continued relevance of findings.
- Assisted in the development of annual audit plans, strategically prioritizing engagements based on assessed levels of risk exposure.
Director of Operations
LAZ Parking
New York, NY
07.2012 - 03.2021
- Report to regional General Manager and work directly with clients of portfolios, which includes multiple properties that offer valet services to hotels, hospital, residential and commercial buildings, as well as public transients
- Oversee 100+ employees, directly trained and mentor portfolio managers and location managers to grow professionally in the company as well as identifying staff with managerial skills and aspirations
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Review profit and loss reports with each individual manager of each location, develop marketing strategies, and increase involvement and connection with critical processes of operations and site managers, to analyze and resolve deficiencies.
Project Manager
Propark America
New York, NY
04.2010 - 06.2012
- As project manager I oversaw one of Continuum’s three major hospitals in the city, Roosevelt Hospital, and assisted in providing operations support to the other two hospital garages managers, Beth Israel, and St
- Luke’s Hospital
- Offered valet services and as the first contact to the customers, our staff had to be trained to ensure high quality services
- One of my accomplishments was that I created a uniformed operation between all three hospitals locations and the staffs
- I ensure that all policies and regulations are followed accordingly
- Responsible for supervision of a 45 plus team members, prepared payroll, staff schedules, annual budgets, reviewed profit and loss reports, revenue forecasting, and reduced expenses
- Interviewed, recruited, trained, and mentored the team to the high standards required for customer service
- Processed Daily Revenue Reports to ensure accurate revenue reporting to accounting department.
Facility Manager
Solow 9W57 Garages
New York, NY
10.2001 - 03.2010
- At Solow 9W garage I supervised a staff of 16 attendants
- I handled all paperwork and deposits, as well as any discrepancies
- Build a solid relationship with the client and during my management the valet services had zero liability processed, additionally, acquired The Plaza Hotel and Four Seasons Hotel for valet services; this account was also under my supervision
- Ensured efficient daily operations (payroll, hiring, bookkeeping, scheduling, and reporting), conducted employee performance evaluations and coaching, developed, and maintained strong working relationships with clients / vendors, all while delivering high standards of customer excellence through management training and policy enforcement.
Education
Bachelor’s Degree - Audio Engineering
Universidad Simon Bolivar
Caracas, Venezuela01.1998
Skills
- Parking Revenue Control Systems: Ticketech, Flash Valet, Secom, Zip-Park, Garage-Net, Amano,TIBA, HUB, Valet Manager
- Payroll: ADP, TimeForce, UKG, Blueforce
- Operations Management
- Team Leadership
- Problem-Solving
- Operational Efficiency
- Planning and Implementation
- Policies and procedures implementation
Timeline
Operations Manager of Parking
ABM Industries
06.2022 - Current
Regional Auditor
Propark Mobility
01.2022 - 05.2022
Director of Operations
LAZ Parking
07.2012 - 03.2021
Project Manager
Propark America
04.2010 - 06.2012
Facility Manager
Solow 9W57 Garages
10.2001 - 03.2010
Bachelor’s Degree - Audio Engineering
Universidad Simon Bolivar