Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

JESSE DAWSON

Las Vegas

Summary

Dynamic Customer Engagement Leader at PetSmart with a proven track record in driving sales and enhancing operational standards. Skilled in regulatory compliance and team leadership, I successfully led initiatives that secured the first green Pet Care audit since 2015, while fostering strong relationships with customers and colleagues alike.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Engagement Leader

PetSmart
Las Vegas
01.2016 - Current
  • Achieved recognition as first Pet Food Coach in Nevada district, driving sales during peak hours.
  • Coordinated efforts between departments within the organization for effective communication with customers.
  • Ensured compliance with relevant laws and regulations related to animal welfare and safety.
  • Led team to secure first green Pet Care audit since 2015, enhancing operational standards.
  • Collaborated with Chief Financial Officer and Regional Leader to evaluate new Pet Health Reporting technologies.
  • Utilized inventory and merchandising software for weekly adjustments of pet and merchandise stock.
  • Demonstrated leadership within Pet Care team, ensuring optimal pet care to minimize illness and loss.
  • Conducted routine maintenance on aquatic life systems to maintain ideal conditions for live pets.
  • Educated associates and customers on proper animal husbandry and biological processes of specialty pets.
  • Established connections with customers by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Photography & Office Assistant

Adam Frazier Photography
Las Vegas
01.2009 - 01.2019
  • Secured top position on vendor list for Ritz Carlton of Las Vegas.
  • Attended classes and conferences with the lead photographer to stay current with business, social media, and photography trends.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained confidentiality of sensitive information and documents.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Processed client images using Lightroom and Photoshop for advertising and social media.
  • Managed social media accounts and blog, posting weekly to enhance online presence.
  • Monitored internet traffic trends to increase visibility and attract potential clients.
  • Booked photography packages, including prints and albums, using various software tools.
  • Connected with clients and vendors at wedding conventions to drive sales and foster relationships.
  • Operated and maintained a variety of camera systems and lenses to capture high-quality images.

Education

Coding Education - Medical Coding

Valley Medical
Los Angeles, CA
01.2024

High School Diploma -

Beacon Academy
Las Vegas, NV
01.2013

Skills

  • ICD-10, PCS, and CPT coding
  • Operational standards
  • Microsoft Office proficiency
  • Training and development
  • Problem solving and critical thinking
  • Regulatory compliance
  • Team leadership
  • Data analysis
  • Conflict resolution
  • Project management
  • Relationship building
  • Adaptability and flexibility
  • Verbal and written communication
  • Basic math skills
  • Research skills
  • Attention to detail

References

  • Deanna, Wheelock, Store Leader at Petsmart Summerlin, deanna_wheelock@yahoo.com, 702-688-2206
  • Liberty, Lawson, Compliance Safety & Health Officer at OSHA, triplelfarmstx@gmail.com, 702-526-2070
  • Adam, Frazier, Owner and Lead Photographer at Adam Frazier Photography, adam@adam-frazier.com, 702-379-3435
  • Fred, Wasserspring, Chief Operating Officer and Chief Financial Officer at Lyon Credit Services, fwasserspring@lyoncredit.com, 702-534-5067

Certification

  • Certified Coding Specialist - 3/07/2024

Timeline

Customer Engagement Leader

PetSmart
01.2016 - Current

Photography & Office Assistant

Adam Frazier Photography
01.2009 - 01.2019

Coding Education - Medical Coding

Valley Medical

High School Diploma -

Beacon Academy

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