JESSE DELAFUENTE
Miami
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Retail Store Supervisor
Total Wine & More
Grove Central, FL
10.2022 - 06.2026
- Provided customer service by greeting customers and building relationships while informing them of products and services
- Created and fostered a sales-focused environment through the development of team members
- Managed opening and closing procedures for store operations
- Implemented inventory management systems to maintain stock accuracy and availability.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Participated in wine, spirits, and beer training to become familiar with Total Wine & More’s products
- Maintained store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
- Supervised daily operations to ensure optimal staff performance and customer service excellence.
Wine Sales Associate
Total Wine & More
Miami Beach, FL
11.2020 - 10.2022
- Increased retail sales and product metrics to specified goals
- Achieved retail sales and product metrics by meeting specified goals
- Replenished inventory and enhanced store visual presentation, including home spots, end caps, and platforms for product delivery
- Performed cashier functions and adhered to policy while processing customer transactions
Sales Agent
Cargo Uber
Miami, FL
07.2019 - 11.2019
- Supported onboarding of Uber drivers for cargo box program
- Maintained clean and organized work area to enhance operational flow
- Troubleshooting problems and developing successful solutions to provide excellent customer service
- Organized and managed office files and records for easy access and retrieval
- Boosted efficiency by keeping work area clean and free of debris
- Maintained and organized all office files and records
- Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
- Identified market trends and customer needs to effectively position Cargo Uber services for competitive advantage.
Line Cook/Sous Chef
CRUST
Miami, FL
03.2017 - 01.2018
- Streamlined kitchen operations by restocking and prepping stations with essential supplies and equipment
- Supported kitchen operations by restocking and prepping stations with necessary supplies and equipment
- Collaborated with staff to prevent service delays during peak hours by collaborating with staff to meet every customer's needs
- Consistently used correct cleaning and sanitizing procedures to protect customers
- Disposing of leftover foods, removing spills, and keeping workstation clean at all times
- Consistently abiding all food safety rules and regulations
- Excelling in usage of time management during rush and slow periods
- Consistently abiding by all food safety rules and regulations
Line Cook
Perricones
Miami, FL
02.2013 - 10.2017
- Preparing catering, equipment, and event recipes
- Setting up food station buffets for all events
- Restocked and prepped stations with supplies and equipment to ensure seamless kitchen operations
- Prepared recipes and ingredients, including but not limited to cutting up vegetables and creating sauces
- Avoided service delays by collaborating with staff to meet every customer needs
- Consistently used correct cleaning and sanitizing procedures to protect customers
- Disposing of leftover foods. removing spills, and keeping workstation clean at all times
- Consistently abiding by all food safety rules and regulations
- Excelling in usage of time management during rush and slow periods
- Consistently abiding by all food safety rules and regulations
Education
Business Marketing and Culinary Arts
Johnson & Wales University
North Miami, FL11-2008
High School Diploma - undefined
Northglenn High School
Denver, CO05-2006
Skills
- Store operations
- Customer service management
- Retail management
- Staff training and development
- Scheduling and timekeeping
- Operations management
- Inventory management
- Warehouse organization
- Visual merchandising
- Shelf restocking
- Layout optimization
- Goal setting and achievement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Store Supervisor
Total Wine & More
10.2022 - 06.2026
Wine Sales Associate
Total Wine & More
11.2020 - 10.2022
Sales Agent
Cargo Uber
07.2019 - 11.2019
Line Cook/Sous Chef
CRUST
03.2017 - 01.2018
Line Cook
Perricones
02.2013 - 10.2017
High School Diploma - undefined
Northglenn High School
Business Marketing and Culinary Arts
Johnson & Wales University