Jesse De La O
Valencia,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sandro
Beverly Hills, CA
10.2023 - Current
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of the store, including opening and closing procedures.
Public Relations Assistant
Sandro
01.2024 - Current
- Kept record of clothing inventory during stylist pulls
- Communicate with Public Relations Department for scheduling
Store Manager
Journeys
Valencia, CA
10.2022 - 10.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showroom Intern
Cld Pr
Los Angeles, CA
05.2023 - 07.2023
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Participated in physical inventory counts to keep information accurate and current.
- Ran errands to help with daily tasks, enabling the employer to focus on more pressing duties.
Assistant Manager
Journeys
Valencia, CA
10.2019 - 03.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
High School Diploma -
Santa Clarita Valley International
Castaic, CA06.2017
Certificate - Merchandising And Buying Operations
Los Angeles Trade Technical College
Los Angeles, CASkills
- Staff Supervision
- Customer Service
- Documentation and Reporting
- Payroll Management
- Stocking and Organization
- Digital and Physical Counts
- Inventory and Data Analysis
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
Accomplishments
- Awarded “Top Sales Manager of the Year” in 2022 and 2023
- Created highly effective new organizational plans that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Public Relations Assistant
Sandro
01.2024 - Current
Assistant Manager
Sandro
10.2023 - Current
Showroom Intern
Cld Pr
05.2023 - 07.2023
Store Manager
Journeys
10.2022 - 10.2023
Assistant Manager
Journeys
10.2019 - 03.2022
High School Diploma -
Santa Clarita Valley International
Certificate - Merchandising And Buying Operations
Los Angeles Trade Technical College
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