Visionary Owner/Operator with 4 years leading and growing a beverage business. Proven leader with expertise in driving company vision, directing operations, leading 7 employees and providing excellent, profitable and memorable service. Successful at building a strong business from ground up by devising marketing, community driven standards and standing out from competitors, leading sales efforts and supporting my community. Proud to have been a neighborhood cornerstone.
Work History
Owner/Operator
Java Cup
Claremont, NH
2013 - 2018
Developed business plan and budget to maximize profitability.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Identified potential risks associated with operations in order to minimize liabilities.
Established pricing models that balanced competitiveness with profitability goals.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Delivered excellent customer service to clients and fellow employees.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Kitchen Prep Cook
Dartmouth-Hitchcock Hospital
Lebanon, NH
2018 - 2022
Prepared ingredients for meals according to recipes and menus.
Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
Assembled dishes according to recipes and presentation standards.
Measured ingredients accurately using measuring cups and spoons.
Monitored temperatures of ovens, grills, fryers, broilers, steam kettles, to ensure proper cooking times.
Organized workstations with appropriate supplies tools and equipment for efficient workflow.
Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
Checked quality of ingredients received from suppliers ensuring freshness accuracy of order quantity.
Communicated effectively with team members about daily tasks assignments schedule changes special requests.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
Prepped vegetables and ingredients by washing, chopping and dicing.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Assisted in training new cooks on standard operating procedures safety protocols equipment usage dish preparation methods.
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Developed strategies for problem solving and conflict resolution among team members.
Established clear expectations for employees, providing guidance when needed.
Monitored daily workflow to ensure adherence to established policies and procedures.
Ensured compliance with all safety regulations in the workplace.
Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Maintained daily inventory to facilitate successful material distribution.
Pump Crew Member
Wragg Brothers Well
Windsor, VT
2022 - 2023
Repaired malfunctioning components in existing systems as needed.
Assisted other technicians with complex installations when necessary.
Worked with team members to install and maintain equipment.
Performed job tasks while complying with company's safety procedures and guidelines.
Maintained clean tools, test equipment and work motor vehicles.
Provided key information to customers, educating on equipment, products and services.
Coordinated efforts with other workers involved in installing and maintaining equipment and components.
Hoisted, measured, tested and drilled for various products safely and efficiently.
Completed scheduled appointments on time to drive quality service.
Inspected materials and equipment regularly to check for potential hazards and machine defects.
Head Cook
Elm Wood Nursing Center
Claremont, NH
2023 - 2024
Developed and implemented daily, weekly, and monthly menus based on budget guidelines.
Ensured that all food safety regulations were followed in the kitchen.
Ordered supplies, ingredients, and equipment needed for the kitchen.
Maintained inventory of all food items and ensured proper storage techniques were used.
Conducted regular performance reviews with kitchen staff to improve efficiency.
Trained new staff members in safe food handling procedures and knife skills.
Worked closely with restaurant managers to ensure smooth operations in the kitchen.
Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
Performed regular maintenance checks on equipment such as ovens, stoves, fryers.
Followed recipes and procedures to prepare, season and cook food products.
Served as lead cook, guiding and assisting training of less experienced cooks.
Operated variety of kitchen equipment to measure and mix ingredients.
Checked freezer and refrigerator each day to verify proper functioning.
Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
Communicated with kitchen employees, answered questions and offered insight into food preparations.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Supervised food preparation staff to deliver high-quality results.
Navy Reserve
US Navy Reserves
Manchester, NH
2013 - 2019
Understood and followed oral and written directions.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Maintained schedule of class assignments to meet deadlines.
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