Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Diaz

Ocala,FL

Summary

Dynamic leader with a proven track record at Live Trends Design Group, LLC, excelling in cross-functional coordination and performance reporting. Mastered health and safety compliance, boosting production efficiency and team cohesion. Known for innovative process improvements and effective inventory control, achieving significant cost reductions while fostering robust customer relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Live Trends Design Group, LLC
Apopka, US
07.2021 - Current
  • Implemented performance, quality, and efficiency measures to meet aggressive production goals.
  • In charge of enhancing safety, product quality, service, and cost-effectiveness.
  • Researched and tested new materials for production with the established R&D team.
  • Completed the required safety training programs for warehouse environments.
  • Kept track of daily productivity and shipment reports for all departments, and communicated them to the relevant parties.
  • Identified appropriate crewing needs, scheduled employees, and collaborated with Human Resources to meet shifting production schedules.
  • Planned, organized, and managed operations, which included ordering materials and supplies, managing workflow, and ensuring that production was completed on time.
  • Delegated duties to the appropriate manufacturing supervisor, assembler, and operator.
  • Planned, directed, coordinated, and assigned manpower to meet aggressive production schedules.
  • Managed and led a team of 105 production experts.
  • Successfully managed production activities to ensure that orders were shipped on time.
  • Position requirements, schedules, and production team processes were all established by me.
  • Established manufacturing performance standards, including 5S and Lean-driven expectations, and evaluated the results of performance goals in order to set future goals.
  • I was in charge of pulling, verifying, and packaging items for shipment.
  • Collaborated with sales managers to help them manage and track sales prospecting.
  • Worked with Sales to manage multiple companies' supplier relationships, product inventory, and purchasing.
  • Used Word and Excel to create documents and new tool advancements.
  • Arranged movement of products from one company location to another.
  • I was in charge of ordering and distributing office supplies while staying within a set budget.
  • I was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • I was in charge of data entry, resume tracking, and the applicant tracking system.
  • Created production schedules based on customer order deadlines, and sales forecasting.
  • Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.
  • Processed payroll for over 100 employees.

Senior Director of Operations

REV-Orlando: Road Rescue, Wheeled Coach, McCoy Miller, & Frontline Ambulance
Winter Park, US
03.2018 - 09.2021
  • I ran the data and new technologies department and tools that the quality assurance team could use to conduct testing while quantifying the process.
  • Initiated timely project management within budget constraints for multifaceted problems involving executive leaders.
  • Evaluated employee performance, and implemented incentives and team-building events to boost morale.
  • In charge of the entire planning, application development, verification, and risk management in software projects.
  • Created and implemented a curriculum and training materials that could be used by people from all walks of life.
  • Interacted with customers professionally by phone, email, or in person to provide information and direct them to the desired staff members.
  • Collaborated closely with other departments in order to gain a better understanding of product features, and develop appropriate training materials.
  • I was in charge of the operation.
  • Oversaw a small group of business support apprentices, delegated tasks, tracked performance, and encouraged them to meet deadlines, and exceed goals.
  • Kept track of team performance, delegated tasks, and implemented quality-improvement strategies.
  • Successfully operated the quality and damage department per takt time.

Warehouse Supervisor

Floor & Decor
Sanford, US
04.2015 - 03.2018
  • Provided professional, friendly, and engaging service on a consistent basis.
  • I was in charge of training new employees.
  • Assessed work performance through scheduled and impromptu evaluations.
  • Helped with manufacturing, safety, inventory control, and process implementation in all areas.
  • Created training materials, task and process guidelines, and provided employees with clear, concise instructions.
  • Changed job assignments and schedules to keep up with changing business needs, taking into account processes, employee knowledge, and customer expectations.
  • I was in charge of drafting and observing the workforce allocation for operations.
  • Keep track of shipment information, like weight, charges, available space, damages, and discrepancies, for reporting, accounting, and record keeping.
  • I was in charge of hiring, performance management, and reviews, as well as coaching, mentoring, salary development, and budgeting.
  • Built, managed, and coached in-house and outsourced teams, implementing training programs to boost productivity and efficiency.
  • Demonstrated superior problem-solving and customer service abilities.
  • Kept track of material inventories to ensure production deadlines were met.
  • I was in charge of the team and set the overall vision.
  • Set up, adjusted, and maintained machines to ensure that production remained at peak levels, and that daily demands were met consistently.
  • Evaluated team performance and provided metrics to members of the leadership team.
  • Employees received training, coaching, and motivation from me.
  • Processed personnel paperwork and planned schedules to ensure maximum efficiency.

Warehouse Leadman

RugKing Orlando Fl's #1 Flooring, Crown Molding, Pavers, Rugs, Carpet, Laminate
Sanford, US
05.2012 - 04.2015
  • I was in charge of training new employees.
  • Mentored and trained employees while also keeping track of their progress.
  • Set and enforce clear objectives to keep all employees on the same page and working together.
  • Ensures high-quality service by establishing and enforcing company policies.
  • Facilitated team lead, specialist, and associate coaching.
  • I was in charge of overseeing job sites and ensuring that all project specifications were met.
  • Kept track of everything.
  • Collaborated with the management team to establish a proper division of responsibilities.
  • Increased new account generation and met monthly objectives by providing personalized, friendly, and knowledgeable banking assistance.
  • Worked as a keyholder to ensure that the store opened and closed on time.
  • Keep track of shipment information, like weight, charges, available space, damages, and discrepancies, for reporting, accounting, and record keeping.
  • In charge of overseeing the loading and unloading of packages in the warehouse.
  • I'm in charge of quality assurance.
  • I used my strong leadership and problem-solving abilities to keep the team running smoothly and to organize workflows to meet any daily demand.
  • I was in charge of overseeing equipment upgrades and modifications.
  • Conducted both scheduled and unannounced inspections of job sites to assess technician skills and performance in the field.
  • I'm in charge of creating employee schedules and ensuring that they're followed.

Education

High School -

Seminole High School
Sanford, FL
01.2011

Skills

  • Health and safety compliance
  • Performance reporting
  • Production
  • Performance monitoring
  • Cross-functional coordination
  • Business development
  • Market research, forecasting, and analysis
  • Cost control
  • Communication improvements
  • Cost reduction
  • HR planning
  • Process flows
  • Customer relationship management (CRM)
  • Process improvements
  • Schedule management
  • Staff retention
  • Data management
  • Inventory control
  • Forecasting and scheduling
  • Inventory management

Certification

  • Forklift training license
  • Aerial lift license
  • CPR First aid certification
  • Manager certificate UCF business class 12 week program

Timeline

Operations Manager

Live Trends Design Group, LLC
07.2021 - Current

Senior Director of Operations

REV-Orlando: Road Rescue, Wheeled Coach, McCoy Miller, & Frontline Ambulance
03.2018 - 09.2021

Warehouse Supervisor

Floor & Decor
04.2015 - 03.2018

Warehouse Leadman

RugKing Orlando Fl's #1 Flooring, Crown Molding, Pavers, Rugs, Carpet, Laminate
05.2012 - 04.2015
  • Forklift training license
  • Aerial lift license
  • CPR First aid certification
  • Manager certificate UCF business class 12 week program

High School -

Seminole High School
Jesse Diaz