JESSE Diepeveen
Bucoda,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable Leader, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Solutions Manager
Verizon Wireless
Athens, Ga
09.2014 - 06.2022
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Achieving growth exceeding sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence
- Daily objectives setting, coaching and performance monitoring of sales representatives
- Managed Community outreach programs working with Shelters and Community Kitchens
- Networked with prospective clients to build company awareness and interest
- Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals
- Delivered sales presentations to highlight product and service benefits.
Certified Pharmacy Technician
Safeway
Seattle, Wa
06.2013 - 08.2015
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Lead Certified Pharmacy Technician
Medical Center Pharmacy
Olympia, WA
04.2008 - 03.2011
- Trained pharmacy interns and newly hired pharmacy technicians.
- Offered patients and patrons information on various immunizations.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured and compounded medications following standard procedures.
Education
Associate of Arts - Criminal Justice
University Of Phoenix
06.2011
Pharmacy
Pharmacy Technician Certification Board
National01.2005
Skills
- Multitask Triage
- Manual and Automated Medication Dispensing
- Technological Knowledge
- Problem-Solving Skills
- Workflow Optimization
- Pharmacy Operations
- Insurance Billing
- Inventory Control
- Proof of Concept (PoC) Demonstration
- Technical Requirement Design
- Customer Relationship Management (CRM)
- PPE Compliance
- Teambuilding
- Multitasking Abilities
- Flexible and Adaptable
Certification
Google IT Support Professional Certificate– Google/Coursera
Data Analytics Professional Certificate– Google/Coursera
Accomplishments
Winner's Circle 16', 17', 18' ,19' and 20' - Top 10% National Sales Accomplishment. Emerging Leaders - Verizon Wireless 2019 National Speaking Role 2019 - YourVoiceMatters Verizon Wireless.
Community Outreach - Verizon Wireless 2015-2020
Nationally recognized for leadership excellence five years running (2015-2020) Winner's Circle and Presidents Cabinet (Top 5% Performers). National speaking roles 2018-2019 YourVoiceMatters and National Leaders Conference, Google Partner - Verizon 2018
Supervised team of 13 staff members implementing practices raising average customer interaction score from 82% to 96% through Covid-19 Epidemic.
Google Professional Analytics Professional and Google IT Professional Support Certified.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Solutions Manager
Verizon Wireless
09.2014 - 06.2022
Certified Pharmacy Technician
Safeway
06.2013 - 08.2015
Lead Certified Pharmacy Technician
Medical Center Pharmacy
04.2008 - 03.2011
Associate of Arts - Criminal Justice
University Of Phoenix
Pharmacy
Pharmacy Technician Certification Board
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Heroad MederickHeroad Mederick
Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Miriam GordonMiriam Gordon
Public Safety Telecommunicator at Thurston 911 Communications, TCOMMPublic Safety Telecommunicator at Thurston 911 Communications, TCOMM