Coordinates all interactions between employees, medical facilities, referring physicians, other health care personnel and providers.
Ensures that all tasks (ie: requesting patient records, updating all demographics, etc.) are done accurately and timely so that the medical team can concentrate on the well-being of patients.
Assists front office with anything that will help the office run smoothly: scheduling appointments, managing the providers schedules, directing patients to correct facilities to follow-up (as ordered by providers), and if necessary, processing patient's payments.
Effectively and efficiently manage the waiting room to maintain Northwell standards: clear unnecessary clutter, etc.
Assists front office team as necessary.
Answering phones, billing issues, paperwork, verification of insurance.
Assists with prior authorizations
Reviews employee performances with the Practice Administrator
Medical Scribe
Orlin And Cohen Orthopedic Group
04.2020 - 11.2021
Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Accompanied physicians through day in fast-paced, stressful environments.
Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Front Desk Medical Receptionist
Orlin And Cohen Orthopedic Group
02.2019 - 04.2020
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Senior Merchandising Manager
Old Navy
12.2017 - 02.2019
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Maintained updated product knowledge to successfully educate and advise customers.
Department Manager
Old Navy
03.2017 - 12.2017
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Communicated with managers of other departments to maintain transparency.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Department Specialist
Old Navy
11.2015 - 03.2017
Led effective team by mentoring, coaching and providing assistance to staff.
Delivered key information on product features to help customers make educated purchasing decisions.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Volunteered to help with special projects of varying degrees of complexity.
Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
Sales Associate
Old Navy
11.2013 - 11.2015
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
Garden City, NY
05.2016
Skills
Meeting Coordination
Schedule Management
Data Entry
Business Development
Employee Development
Operational Efficiency
Overcoming Obstacles
Workload Management
Maintenance Requirements
Schedule Preparation
Project Support
Office Support
Customer Satisfaction
Data Collection
Employee Records Management
Payment Collection
Document Organization
Community Relationships
Attention to Detail
Filing
Coordinate Schedules
Appointment Scheduling
Timeline
Senior Administrative Support Coordinator
Northwell Health Physician Partners
11.2021 - Current
Medical Scribe
Orlin And Cohen Orthopedic Group
04.2020 - 11.2021
Front Desk Medical Receptionist
Orlin And Cohen Orthopedic Group
02.2019 - 04.2020
Senior Merchandising Manager
Old Navy
12.2017 - 02.2019
Department Manager
Old Navy
03.2017 - 12.2017
Department Specialist
Old Navy
11.2015 - 03.2017
Sales Associate
Old Navy
11.2013 - 11.2015
Associate of Arts - Liberal Arts And General Studies