Jesse Duncan
Sacramento,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Research Assistant/Clinical Research Coordinator I
IQVIA
Sacramento, CA
11.2021 - 12.2025
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Managed patient recruitment efforts, enhancing participant engagement through effective outreach strategies.
- Oversaw data collection processes, maintaining accuracy and integrity of clinical trial data.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Gathered, processed, and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Manager/Operations Training Manager
Mulligan Family Fun Center
Palmdale, CA
01.2013 - 09.2021
- Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.
- Operated main control system, answered telephone calls and communicated status reports with management. Advised people on proper safety to ensure a safe environment for all guests.
- Provided excellent customer service and created interpersonal relationships with customers that increased sales and met store sales goals.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented strategies to enhance team productivity and operational efficiency.
- Trained and mentored new staff, fostering a collaborative work environment.
- Managed project timelines, coordinating resources to meet organizational goals.
- Managed new employee orientation training process for more than 25 employees each year.
Administrative Assistant
TNT Real Estate & Loans, INC.
Palmdale, CA
01.2010 - 09.2011
- Assist principals in drafting and editing in memos, reports, and proposals. Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning. Screen over 50 phone calls daily, taking messages and routing calls when necessary.
- Greeted all clients and visitors, ensuring that they received outstanding first impression of the company. Maintained all office equipment including printers, copiers, and computers.
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Coordinated scheduling for meetings and appointments, optimizing calendar management for executives.
- Maintained inventory of office supplies and placed orders.
- Coordinated communication between borrowers, lenders, and third-party vendors to facilitate smooth processing.
- Managed documentation and ensured timely submission of required paperwork to expedite loan modifications.
Medical Office Administrative Assistant
Dr. Steven H. Baron M.D
Santa Clarita, CA
02.2006 - 04.2007
- Assisted hundreds of clients daily via email, phone, and in person; responsible for directing clients to appropriate department and answering all general questions. Performed filing and data management, as well as drafting and editing short office memos. Inputted all data into registrar database.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
No Degree - Criminal Justice
University of Phoenix
Lancaster, CA06.2010
High School Diploma -
Lancaster High School
Lancaster, CA06-2007
Skills
- Customer Service Oriented
- Attention to Detail
- Enhancing Quality
- Goal Oriented
- Team Leader
- Initiator and Motivator
- Administrating
- Microsoft Proficient
- Strong work ethic
- Good communication
- Problem-solving
Timeline
Research Assistant/Clinical Research Coordinator I
IQVIA
11.2021 - 12.2025
Manager/Operations Training Manager
Mulligan Family Fun Center
01.2013 - 09.2021
Administrative Assistant
TNT Real Estate & Loans, INC.
01.2010 - 09.2011
Medical Office Administrative Assistant
Dr. Steven H. Baron M.D
02.2006 - 04.2007
No Degree - Criminal Justice
University of Phoenix
High School Diploma -
Lancaster High School