Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jesse Durham III

New Albany ,IN

Summary

Diligent and detail-oriented employee with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies. Productive Package Handler experienced in unloading/loading/handling materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery.

Overview

12
12
years of professional experience

Work History

Package Handler

FedEx
Louisville , KY
09.2019 - Current
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Packed boxes and stock using organizational guidelines.
  • Loaded completed orders on pallets according to delivery numbers.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Oversee the loading and unloading of trucks, verifying package counts and weights
  • Coordinate with other departments to ensure smooth flow of operations
  • Develop and implement strategies to improve operational efficiency
  • Train new employees on proper operating procedures
  • Worked across multiple areas independently including: Facing, Tagging/Relabeling the IC belt, unloading and loading trucks.
  • Complete takes independently or as a team.
  • Provided guidance on best practices for efficient loading and unloading processes.
  • Maintained a clean work environment at all times by ensuring compliance with safety regulations.
  • Monitored the loading dock area to ensure safety, accuracy, and efficiency of operations.
  • Lifted Packages up to and in excess of 50lbs
  • Oversaw the proper packing, labeling, shipping and receiving of goods in accordance with company standards.

Shift Manager

Taco Bell
New Albany , IN
04.2017 - 10.2019
  • Delegated work to staff, setting priorities and goals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer complaints promptly and professionally.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements including profit and loss reports.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Formed and sustained strategic relationships with clients.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Ensured that store was clean and organized at all times.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Ensured compliance with all safety regulations and company policies.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Leveraged Microsoft Office skills to input and compile data gathered from various sources.
  • Answered 10+ calls per shift to assist with customer questions and concerns, while continuing with my daily responsibilities. Effectively and on time.

Machine Operator/Coordinator

Campbells
Jeffersonville , IN
04.2012 - 04.2018
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Record production information such as quantities produced and materials used on daily logs in Microsoft Excel
  • Adjust machine settings to complete tasks accurately.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date using Microsoft Excel
  • Collaborate with other departments when necessary for successful completion of projects.
  • Set up and operate machine tools to produce precision parts and instruments independently and as a team
  • Troubleshoot malfunctions in equipment or processes.
  • Maintain records of completed work and production data including volume produced and time required for each task utilizing Microsoft Excel
  • Unload finished products from machines onto conveyors or other transport systems.
  • Promoted efficient operation of production processes through careful control system monitoring
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.
  • Maintained proper chemical inventories.
  • Trained personnel on safe handling procedures for hazardous materials used during production processes.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Organized team events to promote a positive work environment.
  • Conducted interviews with potential candidates for open positions within the organization.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Planned and managed operations to achieve objectives within budgets.
  • Guided employees in handling difficult or complex problems.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Enhanced performance through collaboration with diverse teams.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Provided technical support to staff members regarding software applications and hardware systems.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed customer feedback surveys in order to identify opportunities for improvement.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Lanesville Jr-Sr High School
Lanesville, IN
06-2008

Certificate of Completion - Multimedia Graphics And Design

Prosser School of Technology
New Albany
06-2008

Skills

  • Forklift Operation
  • Freight Handling
  • Truck Loading
  • Document Management
  • Information Collection
  • Business Administration
  • Resource Allocation
  • Data Entry
  • Staff Management
  • Staff Supervision
  • Administrative Leadership
  • Materials Preparation
  • New Hire Training
  • Calm Under Pressure
  • Analytical and Critical Thinking
  • Clerical Support
  • Proficient With Microsoft Office Suite
  • Proofreading
  • Maintains Confidentiality
  • PPE Use
  • Professional and Mature
  • High-Pressure Environments
  • Working with 3rd Party Contractors

References

References available upon request.

Timeline

Package Handler

FedEx
09.2019 - Current

Shift Manager

Taco Bell
04.2017 - 10.2019

Machine Operator/Coordinator

Campbells
04.2012 - 04.2018

High School Diploma -

Lanesville Jr-Sr High School

Certificate of Completion - Multimedia Graphics And Design

Prosser School of Technology

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Jesse Durham III