Jesse Edwards
Detroit
Summary
Self-starting and experienced Logistics specialist seeking a challenging position at a reputable company to gain valuable experience while helping the organization accomplish their goals.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
14
14
years of professional experience
Work History
DISPATCHER ADMINISTRATIVE ASSISTANT
GM Freight
06.2025 - Current
- Coordinated logistics and scheduling for timely dispatch of personnel and resources.
- Managed communication between drivers, clients, and management to streamline operations.
- Utilized GPS tracking systems to optimize route efficiency and minimize delays.
- Assisted in training new team members on dispatch protocols and software usage.
- Monitored vehicle status and reported maintenance needs to ensure operational readiness.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Logistics Manager
Dell PC Renewal Team Ford I.T Headquarters
07.2017 - 02.2025
- Hardware Deployment and Tracking Equipment:
- Global PC Deployment: Scheduling equipment shipments via UPS, FedEx and FedEx Freight throughout North America, Europe and Africa. Scheduling drivers for local pick-ups around all Ford Motor Company sites.
- Monitor Deployment: Track all hardware shipments and travel progress of inbound and outbound deliveries.
- Documentation:
- Document Installation and Removal: Maintain detailed records of equipment installations, upgrades, and removals. Use a consistent format and naming convention for documentation.
- Follow Dell's documentation and guidelines for installing and configuring their hardware. Utilize their support resources for technical assistance.
- Apple Smartphones, iPad, PC, or Mac: Familiarize yourself with Apple's technical support resources and documentation to provide assistance for their devices.
- Additional Work Experience:
- Dell PC Renewal – Staging Technician
- Dell PC Renewal – Field Technician
- 2009 – 2011: Alorica – Technical Support Representative
Armed Security Guard
The Clinic Detroit
07.2017 - 05.2023
- Check in patients
- Answer phones
- Keep records of current and expired patient certifications
- Monitor Cameras
Concierge/Help Desk
Dell PC Renewal Team Ford I.T Headquarters
- 07.2017
- Provide quality technical and customer service through one-call resolution and establishing long-term customer relations.
- One on one technical support for Ford Motor Company employees
- Perform more than one task at the same time under time constraints and quickly switch between and/or change tasks such as scheduling/rescheduling appointments, helpdesk and on-site appointments.
- Problem-solve complex and/or escalated customer complaints and find resolutions to retain customers.
- Manage escalated customer issues received via various forms of contact, such as direct customer contact, retailers, and various department supervisors.
- Accurately identify, track, and report business impacting trends, trends from newly implemented business practices and recommend changes to business policies to improve the customer experience.
- Modify and or complete Wo's
- Assist technicians with troubleshooting.
- Add/Swap equipment.
International Door Products
01.2012 - 06.2017
- Hi Lo Driver: Loading and unloading trucks, pallet stacking and handling, inventory control.
- Roll Form Operator: Installing and adjusting tooling according to product specifications. Loading metal coils onto the feed rack and ensuring proper material flow through machine. Monitoring machine functions, adjusting speeds and feed rates to maintain dimensional tolerances and product quality. Perform routine cleaning and lubrication of the machine and identifying any mechanical issues.
- Paint Line Attendant: Prepare surfaces, cleaning degrease and sandblasting parts, use spray gun to apply the powder coating evenly. Cure coating and inspecting the finish.
- Break Press Operator: Setting up and adjusting machines before operation, scrutinizing the production process and maintaining machinery to guarantee optimal performance.
- Shipping and Receiving: Engage with vendors and drivers. maintain accurate log sheet of daily moves, scanning inventory and counting accurately. Track, trace and update the status of incoming and outgoing shipments. Manage the shipment and receipt of all product materials and supplies.
Education
High School Diploma -
OAK PARK HIGH SCHOOL
Oak Park, MISkills
- SCCM
- Advanced Technical Support
- Desktop Troubleshooting
- Installing Desktop Hardware
- Field Support
- Training & Mentorship
- Quality Monitoring
- Customer Service
- E-ASSETS
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Dispatching procedures
- Customer relations
- Dispatch coordination
- Route planning
Expertise
- Hardware Deployment
- Process Improvement
- Computer Hardware Management
- System Implementations
- Logistics/Dispatch
Timeline
DISPATCHER ADMINISTRATIVE ASSISTANT
GM Freight
06.2025 - Current
Logistics Manager
Dell PC Renewal Team Ford I.T Headquarters
07.2017 - 02.2025
Armed Security Guard
The Clinic Detroit
07.2017 - 05.2023
International Door Products
01.2012 - 06.2017
Concierge/Help Desk
Dell PC Renewal Team Ford I.T Headquarters
- 07.2017
High School Diploma -
OAK PARK HIGH SCHOOL