Jesse Eyrich
Nutley
Summary
Experienced restaurant professional with a strong background in both front-of-house (FOH) and back-of-house (BOH) operations, accumulating over 25 years of expertise. Demonstrated proficiency in delivering exceptional customer service and ensuring food handling compliance. Seeking an opportunity to contribute extensive knowledge, skills, and drive to a company that values growth and excellence. Self-motivated and dedicated leader who thrives on challenges and is committed to personal and professional development. Eager to join a dynamic organization where I can enhance my abilities and contribute to the company's success in achieving its goals.
Overview
20
20
years of professional experience
Work History
Multi-Unit Manager
HMSHost
01.2024 - 09.2024
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Bowlero
05.2021 - 06.2023
- Took over as GM with44 employees and gross sales of 8.1 million annually
- Created a culture of guest first service and sales forward thinking
- Increased staff to127 employees and 9 managers while ensuring that we followed SOPs and running the lowest turn over rate in the company
- Built sales by 2 million dollars annually and ran no less than 50% profit to the bottom line
- Was the training center for all new managers joining the company
- Hosted numerous meetings for senior management including QBRs and company rollouts
- Hosted the Players Championships for the PBA which included over 150 professional bowlers from all over the world
General Manager
Bar Louie
09.2018 - 04.2020
- Took over two bars that were underperforming and turned them around growing sales and profit
- Retrained staff on guest relations and sales building
- Trained and placed 8 managers into the company
- Worked hand in hand with my D.O to help underperforming stores and make them profitable
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Managing Partner
California Pizza Kitchen
05.2008 - 08.2018
- World Class Training Center; Trained over 50 managers in the 3 years we were a training store
- Over see weekly departmental meetings to ensure organizational efficiency
- Developed and maintained exceptional customer service standards
- Promoted numerous hourly employees and managers to high positions including GMs, Managers, Corporate trainers, and Kitchen managers
- Mentor other GMs in the region to assist in helping them meet goals and follow company standards
- Over saw the weekly P&Ls for a region of 12 stores and reported directly to the Regional Partner with the final numbers
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
Assistant Manager
Applebees Clifton
04.2004 - 05.2008
- Addressed customer inquiries and resolve guest issues
- Designed and implemented customer satisfaction metrics
- Directed and supervised employees in day to day operations
Education
Diploma -
Hackettstown High School
01.1997
Skills
- Exceptional interpersonal skills in charge of leading large staffs
- Complete understanding of financial responsibilities and goals
- Work well under pressure and always hit deadlines
- Serve safe certified and Serve safe proctor
- Highly detail oriented
- Great leader of piers and major experience in mentoring and leading other leaders
- Sales growth
- Staff development
- Customer service
- Problem-solving
Awards
2014 CPK Hero Award winner, 2016 CPK People and culture nominee, 2017 CPK World Class Training Center Operator of the year nominee, 2017 CPK training Role Model award winner
Hero Award recipient, World Class Training Center GM of the year, Role Model Award, Mentor Award
I won the Hero award for my actions as a GM when there was a shooting at the mall that my restaurant was located in, and ensuring the safety of my staff and the guests that were in the building. I was the WCTC GM of the year for successfully training numerous managers, RPs, Franchise consultants and VPs while maintaining operational excellence. I won the Role Model award for being a leader that was always accessible to those I trained and staff members to assist with anything they needed. I won the Mentor award because of the role I played in making sure that other locations had the tools and training they needed to be successful.
Timeline
Multi-Unit Manager
HMSHost
01.2024 - 09.2024
General Manager
Bowlero
05.2021 - 06.2023
General Manager
Bar Louie
09.2018 - 04.2020
Managing Partner
California Pizza Kitchen
05.2008 - 08.2018
Assistant Manager
Applebees Clifton
04.2004 - 05.2008
Diploma -
Hackettstown High School