Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jesse Flores

Wauconda,IL

Summary

Forward-thinking leader investing in the future by developing necessary skills in workforce today. Successfully turned low-performing organizations into top revenue producers. Excel in improving customer relationships with engaging and pleasant personality. Dynamic Director overseeing every facet of production, utilizing strong project management and decision-making skills. Comprehensive knowledge of [Type] production, including writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Recognized as collaborative leader dedicated to promoting engaged and empowering work culture. Building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings is documented strength. Strong leader and problem-solver committed to streamlining operations to decrease costs and promote organizational efficiency. Using independent decision-making skills and sound judgment, positively impacting company success. Talents for team building, leading and motivating, excellent customer relations aptitude, and relationship-building skills. Encouraging manager and analytical problem-solver dedicated to enhancing employee engagement and boosting performance. Applying training, monitoring, and morale-building abilities. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with high degree of accuracy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Market Place Director

Best Buy
07.2022 - Current
  • Focus on owning the future of retail though pilot roll out
  • Responsible for a cluster of stores
  • Delivered exceptional client experiences through hands-on leadership of associates and managers
  • Built and maintained loyal, long-term customer relationships through effective account management
  • Designed sales and service strategies to improve revenue and retention
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Enhanced operational performance by developing effective business strategies, systems, and procedures
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
  • Oversaw storewide merchandising benchmarks to maintain operational excellence
  • Tracked monthly sales to generate reports for business development planning
  • Implemented engagement, diversity, and cultural enrichment programs to improve productivity and enhance staff morale
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management
  • Worked with cross-functional teams to develop thoughtful product positioning strategies
  • Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data
  • Trained employees on company procedures and worksite safety
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

General Manager

Best Buy
11.2018 - 07.2022
  • Delivered exceptional client experiences through hands-on leadership of associates and managers growing by 30 million in 4 years.
  • Built and maintained loyal, long-term customer relationships through effective account management
  • Designed sales and service strategies to improve revenue and retention
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Enhanced operational performance by developing effective business strategies, systems, and procedures
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
  • Oversaw storewide merchandising benchmarks to maintain operational excellence
  • Tracked monthly sales to generate reports for business development planning
  • Implemented engagement, diversity, and cultural enrichment programs to improve productivity and enhance staff morale
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management
  • Worked with cross-functional teams to develop thoughtful product positioning strategies
  • Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity, and customer satisfaction data
  • Trained employees on company procedures and worksite safety
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Developed and implemented strategies to increase sales and profitability.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

General Manager

Best Buy
07.2014 - 11.2018
  • Delivered exceptional client experiences through hands-on leadership of associates and managers
  • Built and maintained loyal, long-term customer relationships through effective account management
  • Designed sales and service strategies to improve revenue and retention
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Enhanced operational performance by developing effective business strategies, systems, and procedures
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
  • Oversaw storewide merchandising benchmarks to maintain operational excellence
  • Tracked monthly sales to generate reports for business development planning
  • Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol
  • Implemented engagement, diversity, and cultural enrichment programs to improve productivity and enhance staff morale
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management
  • Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data
  • Trained employees on company procedures and worksite safety
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.

Sales Manager

Best Buy
06.2010 - 07.2015
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends ranking top 50 consistently in the company.
  • Maintained professional network of potential clients and business opportunities
  • Boosted team morale and overall sales volume by creating employee incentive sales contests
  • Developed and implemented new sales strategies to update product lines
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
  • Created and finalized quotes to complete deals with vendors and customers
  • Achieved company growth and brand development through market expansion and sales
  • Researched and capitalized on emerging opportunities to build business and expand customer base
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
  • Tracked monthly sales to generate reports for business development planning
  • Analyzed competitors' successes and failures, evaluating impact on market
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals
  • Mentored and directed employees by conducting one-on-one meetings with salespeople
  • Identified weaknesses and implemented sales and business practices training to improve performance
  • Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives
  • Stayed up to date on extensive company products and services
  • Followed up with existing customers to generate new prospective buyers through referrals
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.

Sales Manager

Best Buy
02.2006 - 07.2010
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Maintained professional network of potential clients and business opportunities
  • Boosted team morale and overall sales volume by creating employee incentive sales contests
  • Developed and implemented new sales strategies to update product lines
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
  • Created and finalized quotes to complete deals with vendors and customers
  • Achieved company growth and brand development through market expansion and sales
  • Researched and capitalized on emerging opportunities to build business and expand customer base
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
  • Tracked monthly sales to generate reports for business development planning
  • Analyzed competitors' successes and failures, evaluating impact on market
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals
  • Mentored and directed employees by conducting one-on-one meetings with salespeople
  • Identified weaknesses and implemented sales and business practices training to improve performance
  • Maintained department profitability while controlling expenses and promoting customer satisfaction
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives
  • Stayed up to date on extensive company products and services
  • Followed up with existing customers to generate new prospective buyers through referrals
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.

Business Supervisor

Best Buy
06.2002 - 07.2004
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
  • Utilized active listening skills to quickly resolve problems and escalated larger issues
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity
  • Drove client retention and increased revenue by driving effective customer relationship management protocols
  • Provided effective quality control oversight and eliminated downtime to maximize revenue
  • Demonstrated consistent operational excellence to maintain stellar office reputation
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
  • Rolled out branding strategies with effective training and front-line leadership of daily operations
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.

Cashier

Best Buy
03.2000 - 06.2002
  • Operated cash register collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters to remove debris and maintain cleanliness
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Processed sales transactions to prevent long customer wait times
  • Accepted cash and credit card payments, issued receipts and provided change
  • Trained new team members in cash register operation, stock procedures and customer services
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Helped with purchases, locating items and signing up for rewards programs
  • Learned roles of other departments to provide coverage and keep store operational
  • Processed refunds for worn damaged and broken merchandise
  • Disseminated information to customers regarding account updates, new service additions and promotional offers
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.

Education

McKinsey Management Certificate -

Mckinsey

Some College (No Degree): Liberal Arts and Sciences -

College of Lake County
Grayslake, IL

Some College (No Degree): Psychology -

Marquette University
Milwaukee, WI

High School Diploma -

Mundelein High School
Mundelein, IL
06.2002

Skills

    • Supervision and Training
    • Cross-Functional Team Management
    • Performance Improvements
    • Policy/Program Development
    • Sales Team Development
    • Records Organization and Management
    • Operations Oversight
    • Process Improvements
    • Finance and Accounting Oversight
    • Performance Evaluation and Monitoring
    • Revenue Forecasting
    • Goal Setting
    • Staff Scheduling
    • Management Team Building
    • Employee Motivation
    • Sales Tracking
    • Originality and Creativity
    • Team Leadership
    • Customer Service Management
    • Department Oversight
    • Sales Promotion
    • Cost Reduction
    • Assignment Delegation
    • Problem Anticipation and Resolution
    • Program Optimization
    • Training Management
    • Decision Making
    • Recruitment and Hiring
    • Policy Development and Enforcement
    • Focus and Follow-Through
    • Staff Development
    • Administrative Management
    • Financial Statement Review
    • Human Resources Oversight
    • Budget Control
    • Resource Allocation
    • Performance Assessment
    • Hiring and Onboarding
    • Business Leadership
      • Business Planning
      • Project Coordination
      • Business Administration
      • Staff Management
      • Operations Management
      • Project Management
      • Verbal and written communication
      • Investor Relations
      • Issues Resolution
      • Content Development
      • Program Management
      • Facilities Management
      • Creativity and Innovation
      • Contract and Vendor Management
      • Crew collaboration
      • Cast and crew supervision
      • Sales management
      • Company guidelines
      • Budget Management
      • Strategies and goals
      • Information Technology Management
      • Charismatic Leader
      • Legal and Regulatory Compliance
      • Story pitching
      • Hiring and Retention
      • Financial Reporting
      • Team Management
      • Financial Management
      • Negotiation
      • Fundraising Events
      • Human Resources Management
      • Corporate Communications
      • Organizational Development
      • Script Memorization
      • People Management
      • Strategic Planning
      • Talent Acquisition
      • Crisis Management

Accomplishments

  • Leadership - Served as key contributing member to Leadership team.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve 90-million-dollar store, earning recognition from upper management and financial reward.

Certification

McKinsey accelerator

Timeline

Market Place Director

Best Buy
07.2022 - Current

General Manager

Best Buy
11.2018 - 07.2022

General Manager

Best Buy
07.2014 - 11.2018

Sales Manager

Best Buy
06.2010 - 07.2015

Sales Manager

Best Buy
02.2006 - 07.2010

Business Supervisor

Best Buy
06.2002 - 07.2004

Cashier

Best Buy
03.2000 - 06.2002

McKinsey Management Certificate -

Mckinsey

Some College (No Degree): Liberal Arts and Sciences -

College of Lake County

Some College (No Degree): Psychology -

Marquette University

High School Diploma -

Mundelein High School

McKinsey accelerator

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Jesse Flores