Jesse Francis
Ellenboro,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Field Technician
R.L Laughing
07.2021 - Current
- Calibrate natural gas meters
- Install various devices on well pads such as pressure transmitters, RTDs, MVS, Etc.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Calibrated new and existing equipment for optimal performance.
IT Support
Biztec
06.2021 - 07.2021
- Support customers from help desk and also work onsite troubleshooting IT related issues.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Coordinated IT support team to quickly resolve technical issues, maintaining a high level of user satisfaction.
Technical Support Analyst
Cornerstone Building Brands
01.2013 - 04.2020
- Resolved system, hardware and telephone issues within 30 minutes, improving efficiency among all departments
- Configured hardware, devices and software to set up work stations for employees
- Resolved issues with systems, hardware and telephones quickly and accurately
- Patched software and installed new versions to eliminate security problems and protect data
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Removed malware, ransomware and other threats from laptops and desktop systems
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
Glass Production Laborer
Simonton Windows
01.2012 - 05.2013
- Prepped glass for cutting by applying oil to cutting lines
- Identified obstacles and used independent judgment to make decisions and solve problems
- Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines
- Completed manual and visual inspections of glass pieces and final products
- Kept work areas organized, clean and free of safety hazards
- Operated cutters, forklifts and hand tools to manage production needs.
- Adapted to changing priorities while maintaining focus on overall production objectives as directed by management personnel.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
Glass Production Laborer
Wincore Windows & Doors
01.2009 - 09.2012
- Kept work areas organized, clean and free of safety hazards
- Completed manual and visual inspections of glass pieces and final products
- Prepped glass for cutting by applying oil to cutting lines
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests
- Identified obstacles and used independent judgment to make decisions and solve problems
- Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines
- Operated cutters, forklifts and hand tools to manage production needs.
- Contributed to overall plant success by maintaining a positive attitude and fostering constructive relationships with colleagues across all departments.
- Actively participated in continuous improvement initiatives, identifying opportunities for process enhancements and cost savings.
Roustabout
Trenton Energy LLC
01.2006 - 08.2009
- Dug ditches around storage tanks
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job
- Performed manual operating and maintenance duties in compliance with company quality standards
- Installed and repaired pipes, valves and pumps when on job sites
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently
- Used hand and power tools safely and efficiently, following all manufacturer and company directions
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
- Dismounted and mounted wheels and tires for balancing, repair and replacement
- Measured tire pressure and increased or decreased to meet manufacturers' recommendations
- Changed vehicle engine oil and filters for waiting customers
- Traveled to various locations to obtain parts and components from vendors and salvage operations
- Supported Shop Foreman and other mechanics on vehicle repair projects
- Washed and vacuumed vehicles after repairs prior to customer pick up
- Cleaned and maintained shop equipment and organized tools into individual bays
- Checked batteries and fuses to troubleshoot electrical problems.
- Assisted in loading and unloading supplies, contributing to efficient inventory management.
- Used hand and power tools safely and efficiently, following manufacturer and company directions.
Education
Bachelor of Science in Software Engineering/Computer Programming -
University of Phoenix
Tempe, AZ03.2015
Skills
- Field Operations
- Equipment Installation
- Technical Support
- Equipment Maintenance
- Problem-Solving
- Time management abilities
Timeline
Field Technician
R.L Laughing
07.2021 - Current
IT Support
Biztec
06.2021 - 07.2021
Technical Support Analyst
Cornerstone Building Brands
01.2013 - 04.2020
Glass Production Laborer
Simonton Windows
01.2012 - 05.2013
Glass Production Laborer
Wincore Windows & Doors
01.2009 - 09.2012
Roustabout
Trenton Energy LLC
01.2006 - 08.2009
Bachelor of Science in Software Engineering/Computer Programming -
University of Phoenix
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