Jesse Francis Francois
Miami Beach,FL
Summary
With over 7 years of experience in the hospitality industry, I have gained extensive knowledge across various departments. My interpersonal skills and effective collaboration abilities make me a valuable team player, consistently ensuring timely task completion through communication with colleagues. My ultimate goal is to utilize my skills and expertise to contribute to a reputable company, delivering exceptional services and creating memorable experiences for customers.
Overview
13
13
years of professional experience
Work History
Pool Supervisor
KW Property Management
03.2021 - Current
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Tested and maintained water quality with periodic sampling.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Scanned main areas to monitor for any safety risks.
- Conducted regular safety drills with staff, reinforcing emergency response protocols and ensuring quick action during emergencies.
- Monitored weather conditions closely to make informed decisions about pool closures or adjustments to operational hours as needed.
- Enhanced pool safety by implementing and enforcing strict rules and regulations.
- Reduced accident rates through consistent monitoring and proactive intervention in potentially hazardous situations.
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
- Streamlined daily operations by developing effective maintenance routines for the pool area, locker rooms, and equipment.
- Promoted a culture of teamwork among staff members through regular meetings, open communication channels, and employee recognition initiatives.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
Pool & Beach attendant
Oceana bal harbour condominium association - kw property management & consulting
01.2017 - Current
- Maintained tidy and orderly recreational spaces.
- Delivered friendly and high-quality service to residents.
- Maintained pristine towel condition through rigorous inspections.
- Completed the Pool Checklist to verify Chlorine and pH levels.
- Promote a fun and relaxing atmosphere in all recreational areas by expressing an upbeat and enthusiastic attitude
- Promote the rules and regulations of the pool & beach facility
- Provide assistance to injured residents or offer emergency medical services.(911)
- Knowledgeable of hotel facilities and services to answer guest questions
- Great all guest upon arrival, distribute towels
- Offer assistance with seating, and deliver consistent guest service, exceeding guest expectations and providing all other supporting services
Personal Assistant to the Owner
Todd Glaser
01.2020 - 10.2022
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Used discretion when handling confidential information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Kept detailed track of household and maintenance inventory and schedules.
Front Desk Receptionist
St. Regis Bal Harbour
03.2013 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Spa & fitness attendant
st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017
- Maintained hygiene standards in fitness facility.
- Assisted in laundering linens for massage sessions.
- Streamlined process for receiving packages at the spa.
- Filled in for absent team members at the spa front desk.
pool & beach attendant
st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017
- Upheld high standards of sanitation in pool and beach zones.
- Ensured top-notch assistance for residents.
- Enhance recreation zone ambiance with a cheerful and spirited disposition.
- Provided comprehensive support services to enhance the guest experience.
Education
N/a
Miami Beach Senior High School
Miami Beach, FL04-2009
Skills
- Hospitality
- Problem solving
- Computer programs
- Phone etiquette
- Willingness to learn
- Multitasking Abilities
- Reliability
- Critical thinking
- Active listening
- Adaptability and flexibility
- Decision-making
- Heavy lifting
- Problem-solving skills
- Skilled in [software]
- Multilingual education
- Customer relationship building
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working
Interests
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Learning new cooking techniques and expanding my culinary skills
- Historical Exploration
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Food Photography
- Martial Arts
- Music
Timeline
Pool Supervisor
KW Property Management
03.2021 - Current
Personal Assistant to the Owner
Todd Glaser
01.2020 - 10.2022
Pool & Beach attendant
Oceana bal harbour condominium association - kw property management & consulting
01.2017 - Current
Front Desk Receptionist
St. Regis Bal Harbour
03.2013 - 06.2017
Spa & fitness attendant
st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017
pool & beach attendant
st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017
N/a
Miami Beach Senior High School