Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jesse Francis Francois

Miami Beach,FL

Summary

With over 7 years of experience in the hospitality industry, I have gained extensive knowledge across various departments. My interpersonal skills and effective collaboration abilities make me a valuable team player, consistently ensuring timely task completion through communication with colleagues. My ultimate goal is to utilize my skills and expertise to contribute to a reputable company, delivering exceptional services and creating memorable experiences for customers.

Overview

13
13
years of professional experience

Work History

Pool Supervisor

KW Property Management
03.2021 - Current
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
  • Tested and maintained water quality with periodic sampling.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Scanned main areas to monitor for any safety risks.
  • Conducted regular safety drills with staff, reinforcing emergency response protocols and ensuring quick action during emergencies.
  • Monitored weather conditions closely to make informed decisions about pool closures or adjustments to operational hours as needed.
  • Enhanced pool safety by implementing and enforcing strict rules and regulations.
  • Reduced accident rates through consistent monitoring and proactive intervention in potentially hazardous situations.
  • Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
  • Streamlined daily operations by developing effective maintenance routines for the pool area, locker rooms, and equipment.
  • Promoted a culture of teamwork among staff members through regular meetings, open communication channels, and employee recognition initiatives.
  • Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.

Pool & Beach attendant

Oceana bal harbour condominium association - kw property management & consulting
01.2017 - Current
  • Maintained tidy and orderly recreational spaces.
  • Delivered friendly and high-quality service to residents.
  • Maintained pristine towel condition through rigorous inspections.
  • Completed the Pool Checklist to verify Chlorine and pH levels.
  • Promote a fun and relaxing atmosphere in all recreational areas by expressing an upbeat and enthusiastic attitude
  • Promote the rules and regulations of the pool & beach facility
  • Provide assistance to injured residents or offer emergency medical services.(911)
  • Knowledgeable of hotel facilities and services to answer guest questions
  • Great all guest upon arrival, distribute towels
  • Offer assistance with seating, and deliver consistent guest service, exceeding guest expectations and providing all other supporting services

Personal Assistant to the Owner

Todd Glaser
01.2020 - 10.2022
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
  • Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
  • Used discretion when handling confidential information.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Kept detailed track of household and maintenance inventory and schedules.

Front Desk Receptionist

St. Regis Bal Harbour
03.2013 - 06.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Spa & fitness attendant

st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017
  • Maintained hygiene standards in fitness facility.
  • Assisted in laundering linens for massage sessions.
  • Streamlined process for receiving packages at the spa.
  • Filled in for absent team members at the spa front desk.

pool & beach attendant

st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017
  • Upheld high standards of sanitation in pool and beach zones.
  • Ensured top-notch assistance for residents.
  • Enhance recreation zone ambiance with a cheerful and spirited disposition.
  • Provided comprehensive support services to enhance the guest experience.

Education

N/a

Miami Beach Senior High School
Miami Beach, FL
04-2009

Skills

  • Hospitality
  • Problem solving
  • Computer programs
  • Phone etiquette
  • Willingness to learn
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Heavy lifting
  • Problem-solving skills
  • Skilled in [software]
  • Multilingual education
  • Customer relationship building

Languages

English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working

Interests

  • I participate in a variety of outdoor recreational activities
  • Video Gaming
  • Learning new cooking techniques and expanding my culinary skills
  • Historical Exploration
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Food Photography
  • Martial Arts
  • Music

Timeline

Pool Supervisor

KW Property Management
03.2021 - Current

Personal Assistant to the Owner

Todd Glaser
01.2020 - 10.2022

Pool & Beach attendant

Oceana bal harbour condominium association - kw property management & consulting
01.2017 - Current

Front Desk Receptionist

St. Regis Bal Harbour
03.2013 - 06.2017

Spa & fitness attendant

st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017

pool & beach attendant

st. regis bal harbour – starwood hotels/marriot
01.2012 - 01.2017

N/a

Miami Beach Senior High School
Jesse Francis Francois