Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jesse Franco

Clovis,CA

Summary

Bilingual and performance-driven sales professional with 10+ years of client-facing experience and foundational knowledge in real estate and financial services. Currently preparing for California NMLS SAFE 20-hour licensing course through RealEstateTrainers. Eager to contribute to Lennar Mortgage as a Loan Officer Associate by applying my strengths in customer service, compliance, communication, and loan preparation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
Fresno
08.2015 - 05.2025
  • Ranked in the top 10% nationally for personal sales and customer satisfaction at T-Mobile.
  • Exceeded sales targets while upholding ethical standards, and ensuring high customer satisfaction.
  • Delivered end-to-end client service, including contract walkthroughs, and consultative sales for financial agreements.
  • Sold wireless and business solutions to clients ranging from sole proprietors to enterprises with 400 or more employees.
  • Built and nurtured long-term business relationships, offering tailored solutions to support client growth goals.
  • Clearly articulated product features, service benefits, and overall value proposition to drive informed customer decisions.
  • Advised customers on which model best suits their needs based on budget constraints and desired features.

Retail Sales Associate

AT&T
Clovis
12.2020 - 05.2021
  • Drove team performance at one of Central California's top-producing sales locations.
  • Maintained 99% customer satisfaction while exceeding monthly goals for 6+ months straight.
  • Built lasting client relationships, explaining service terms and guiding decisions with transparency.
  • Supported daily operations including contract documentation, reporting, and compliance procedures.

Relationship Banker

Bank of America
Fresno
09.2020 - 11.2020
  • Educated clients on account products, deposit procedures, and financial planning services.
  • Reviewed sensitive documentation and maintained compliance in financial record keeping.
  • Gained hands-on experience with regulated financial systems and transaction processing.
  • Prepared documents for review and approval by bank management.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Provided customers with financial advice and assistance in setting up accounts.

Education

Industrial-Organizational Psychology -

University of Phoenix
01.2024

Graphic Information Technology - User Experience

Arizona State University
01.2023

High School Diploma -

Sunnyside High School
Fresno
05.2013

Skills

  • Customer-centric sales
  • Financial services expertise
  • Microsoft Office Suite proficiency
  • CRM tools utilization
  • Bilingual in Spanish
  • Real estate fundamentals knowledge
  • Business consultation skills
  • Banking experience
  • Effective communication
  • Documentation skills
  • Customer relations management
  • Quota-based sales strategies
  • Organizational abilities
  • Meeting sales goals

Certification

  • Real Estate Trainers Certification, Real Estate Trainers (DRE-Approved School), Completed 135 hours in real estate law, principles, and practices. Eligible for California Salesperson License Exam.
  • SAFE Comprehensive: Principles of Mortgage Lending and RESPA Compliance Course, Currently preparing for enrollment in NMLS SAFE 20-Hour Pre-Licensing Course (CA)

Timeline

Retail Sales Associate

AT&T
12.2020 - 05.2021

Relationship Banker

Bank of America
09.2020 - 11.2020

Mobile Expert

T-Mobile
08.2015 - 05.2025

Industrial-Organizational Psychology -

University of Phoenix

Graphic Information Technology - User Experience

Arizona State University

High School Diploma -

Sunnyside High School

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