Jesse Fuentes
Arizona City,AZ
Summary
Interested in the Customer Service Representative
Overview
38
38
years of professional experience
Work History
Inventory Manager
Quality Communications
Phoenix, AZ
01.2024 - Current
- Warehouse Inventory every Tuesday weekly Refresh.
- Delivered Customers return products to Cox Warehouse every Thursday.
- Did weekly Technicians Vehicle Inspection.
- Kept Track of 16 Technicians with vehicle repair.
- Issued products to technicians daily.
- Did Weekly Technician Refresh.
Customer Service Representative
Peckham / ROBERT HALF
Phoenix, AZ
12.2023 - 07.2024
- 99.8% on Company script when talking to customers.
- Lead clients new to navigating thru travel.state.gov.
- Provided general Information to clients seeking to obtain passports.
- Provided assistance with Emergency International travel.
- Able to facilitate Urgent Travel within 14 days internationally.
Home Center Reset Associate (Home Depot) - Safety Team
ADVANTAGE SOLUTIONS
Irvine, CA
08.2023 - 12.2023
- Traveled State to state, Utah, Colorado, California.
- Responsible for Bay completion.
- Assemble and replace damaged steel shelving.
- Create Displays and merchandise products according to Plan-o-Gram.
- Place price signs on new Steel shelving.
- Place safety bolts where needed as well as magnetic bolts.
Property Manager
StoreHere
Glendale, AZ
04.2022 - 03.2023
- Using five software programs: SSM Software, Call Potential, Builder Trend, Goal Tracker, Teams.
- Did two locks checks daily, called on delinquent customers, did Auction Process procedures and cleaned storage units and painted as needed for curb appeal.
Property Manager
Arizona Storage Inns East Mesa
Mesa, AZ
08.2017 - 04.2022
- Daily Duties were Running over 28 monthly Reports every month, Reservations, Count petty cash, Goal Tracker, Bank Deposit, Do two daily lock checks, Call delinquent customers, cleaned and prepared units before rentals, Did Auction Process on units after 31 days.
- Vacancy from 60% to 92%.
- Had the best reviews in my area.
- Was the second highest in accounts receivable my 1st year.
Relief Manager
Store America
Fountain Hills, AZ
01.2017 - 08.2017
- Daily Duties were Running Reports, Reservations, Count petty cash, Bank Deposit, Do two lock checks, Call delinquent customers, Cleaned property.
Relief Manager
Public Storage
Phoenix, AZ
04.2016 - 01.2017
- Properties, repaired door locks and gates, broken down for six months.
Assistant Manager
Greenway Mini Storage
Phoenix, AZ
08.2015 - 04.2016
- Did upkeep on the grounds, had the units ready for rent and also did front desk daily task, Cleaned office.
Backhoe/Skidder Operator
Lloyds Landscaping
Phoenix, AZ
06.2015 - 08.2015
- Main backhoe/skidder operator for site showed up for the first day, took charge of using backhoe/skidder for the first time.
- Dug four volleyball courts four foot deep, irrigated with water until it became muddy for Coed volleyball, then refilled volleyball courts and relented grass seed.
Owner/Builder
J&R Accessories and Much More
Glendale, AZ
04.2013 - 06.2015
- Installed metal shelves on both east and west walls and center metal shelves with glass center of the main store.
- Design and build Cinderella's castle, where she has tea parties.
- Installed glass jewelry shelves that are daisy chain together with Power for lights and mounted fourteen watch containers that hold 36 watches in each.
- Installed Security cameras, set up network printer, scan and copy.
- Store location is 5748 W. Glendale Ave. (passed all city codes and permits).
Care Giver
Care Giver for my Dad
Phoenix, AZ
06.2012 - 04.2013
- Took care of my dad he was 88 when he passed away.
Owner/Technician
Office Equipment Specialist
Phoenix, AZ
04.1997 - 06.2012
- Sales, Service, Supplies.
- Sales and Purchasing of Equipment, which were returns from leasing companies.
- Delivering and setting up Equipment and Providing Service when needed.
- Installed Digital Equipment.
- On network for Copy, Scan, Print, Fax on Selected used digital equipment by looking at the maintenance cycle reports that were performed by the technician as well as service calls completed between preventive maintenance cycles.
Service Manager
US Office Equipment
Tempe, AZ
03.1996 - 04.1997
- Managed new Equipment from Panasonic Corporation from Chicago.
- Stacked 80 cpm digital copiers to 15cpm in warehouse.
- Responsible for coordinating Sales manager and Dispatching Service Department and having Demo floor ready with Equipment for sales team, also kept track on how long techs were at calls.
Service Manager
Copyrite Business Equipment
Phoenix, AZ
06.1992 - 03.1996
- Routed all calls for seven technicians.
- Made sure parts and supplies were ready for each day.
- Overseen service dispatcher throughout the day.
- Made sure the Demo floor had Copiers, fax, and printers for sales team.
- Kept track of how long technicians were at their calls and recall ratio.
Service Technician
Copyright Business Equipment
Hermiston, OR
10.1988 - 06.1992
- Service eight high schools, five middle schools and six elementary schools including University of Lagrande Oregon and all Boise Cascades offices.
- Went to Toshiba America.
- Received the 95% Tech award from Toshiba America.
- Learned to use operations manual and flow charts as well as time operation of copy process.
- Responsible for maintaining copiers, according to manufacturers yield and specifications and keeping up on car stock with parts and supplies.
Education
Diploma - Electronics Engineering
Devry Institute of Technology
01.1984
Accomplishments
- Dean's list at Devry
- Held top 95% Tech Award at Toshiba America, Copier Process, Mechanical troubleshooting, Analog and Digital troubleshooting.
- Highest increase of positive reviews held as Management head at Arizona Storage Inns for region.
- Increased sales to lead branch to #2 sales corporate wide in Arizona.
- Current PLA Board member for Paradise Lake Community in Arizona City.
Timeline
Inventory Manager
Quality Communications
01.2024 - Current
Customer Service Representative
Peckham / ROBERT HALF
12.2023 - 07.2024
Home Center Reset Associate (Home Depot) - Safety Team
ADVANTAGE SOLUTIONS
08.2023 - 12.2023
Property Manager
StoreHere
04.2022 - 03.2023
Property Manager
Arizona Storage Inns East Mesa
08.2017 - 04.2022
Relief Manager
Store America
01.2017 - 08.2017
Relief Manager
Public Storage
04.2016 - 01.2017
Assistant Manager
Greenway Mini Storage
08.2015 - 04.2016
Backhoe/Skidder Operator
Lloyds Landscaping
06.2015 - 08.2015
Owner/Builder
J&R Accessories and Much More
04.2013 - 06.2015
Care Giver
Care Giver for my Dad
06.2012 - 04.2013
Owner/Technician
Office Equipment Specialist
04.1997 - 06.2012
Service Manager
US Office Equipment
03.1996 - 04.1997
Service Manager
Copyrite Business Equipment
06.1992 - 03.1996
Service Technician
Copyright Business Equipment
10.1988 - 06.1992
Diploma - Electronics Engineering
Devry Institute of Technology