Jesse Fuller
Pinson,AL
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
19
19
years of professional experience
Work History
Store Manager
Discount Tire Company
Hoover, AL
02.2010 - Current
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Created weekly work schedules for store personnel.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Maintained accurate records of employee performance reviews.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Sales Associate
Carl Black Auto Superstore
HIram, Georgia
06.2006 - 01.2010
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Prepared merchandise for purchase or rental.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed promotional strategies to increase sales volume.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Answered incoming telephone calls to provide store, products and services information.
- Placed special orders or called other stores to find desired items.
- Adhered to company initiatives and achieved established goals.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Hiram High School
Hiram, GA05-2006
Skills
- Sales strategy
- Inventory management
- Visual merchandising
- Customer service
- Employee training
- Payroll administration
- Team building
- Financial analysis
- Relationship management
- Business planning
- Performance evaluation
- Operational excellence
- Problem solving
- Multitasking Abilities
- Workforce scheduling
- Self motivation
- Bank deposit procedures
- Marketing strategies
- Business development
- Written communication
- Team collaboration
- Problem-solving
- Scheduling
- Organizational structuring
- Sales expertise
- Promotional planning
- Operational efficiency
- Accurate money handling
- Assignment delegation
- Effective leader
- Goals and performance
- Multitasking and organization
- Staff hiring
- Leadership development
- Supervision and training
- Quality assurance
- Attention to detail
- Customer relationship management
- Employee reviews
- Records organization and management
- Inventory control
- POS systems
- Continuous improvement
- Problem-solving aptitude
- Promotions management
- Employee development
- Performance improvements
- Effective communication
- Customer relations
- Staff training
Timeline
Store Manager
Discount Tire Company
02.2010 - Current
Sales Associate
Carl Black Auto Superstore
06.2006 - 01.2010
High School Diploma -
Hiram High School
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