Jesse Gannon
Odessa,FL
Summary
During my time as a barber, I developed strong problem-solving skills, documented detailed service records, and paid close attention to detail, all while following company and state procedures and guidelines. I believe these skills will support my transition into the field of IT. I focus on understanding individual needs through attentive listening to find the right solution. I'm excited to bring that same mindset into an IT role, where I can continue learning and begin building my career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Barber
House of Shaves
11.2023 - 03.2025
- Maintained a 90% client retention rate
- Accurately documented haircut specifications, client preferences
- Educated clients on proper hair care techniques
- Adhered to company standards and procedures when handling a variety of customer service situations
- Delivered thorough client consultations, ensuring clear communication and understanding of client needs
- Assisted in creating haircut tutorials for the barbershops social media page
Licensed Barber
Beauty and the Barber
11.2020 - 10.2023
- Mentored newly licensed barbers, providing training on skills, and service efficiency
- Maintained strict adherence to state board sanitation regulations and best practices to ensure a clean and safe environment for both clients and staff
- Exhibited strong time management skills to efficiently complete client services within optimal timeframes, ensuring both quality and satisfaction
Customer Service Representative
Biglots
11.2017 - 11.2020
- Provided excellent service to customers, addressing inquiries, and resolving issues in a friendly and helpful manner
- Efficiently restocked shelves, rotating and facing products on shelves, and ensuring a well-organized and visually appealing store
- Accurately handled cash transactions, processed payments, and provided correct change to customers
Education
High School Diploma -
Citrus High School
Inverness, FL06-2016
Skills
- Application Troubleshooting
- POS Troubleshooting
- Time Management
- Client Needs Assessment
- Problem Solving
- Attention to Detail
- Documentation & Record-Keeping
- Customer Service & Relationship Building
Certification
CompTIA A+
Timeline
Licensed Barber
House of Shaves
11.2023 - 03.2025
Licensed Barber
Beauty and the Barber
11.2020 - 10.2023
Customer Service Representative
Biglots
11.2017 - 11.2020
High School Diploma -
Citrus High School