Jesse Garcia
Spring,TX
Summary
Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Parts Manager
AutoNation
Houston, TX
06.2019 - Current
- Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
- Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs
- Generate gross profit in the Parts Department through the sales of parts and accessories
- Adhere to all company policies, procedures and safety standards
- Monitor parts department associate's payroll records
- Established and maintained programs are designed to train, develop and motivate department associates
- Forecast goals and objectives for the department and facilitate their attainment
- Provide technical assistance to parts department associates
- Maintain Inventory Variance within company standards
- Monitor and adjust inventory to minimize obsolescence
- Establish and maintain purchasing policies purchase orders, inventory guide figures, orders codes
- Establish and enforce a pricing policy that balances volume, customer loyalty and the cost of doing business
- Provide for harmony and teamwork with all other departments
- Initiated warehouse layout, racking systems and inventory/product placement of new warehouse
- Recruited and staffed new employees in due of going live date
- Conducted daily inventory cycle count for every quarter and inspect and process returns to the DC warehouse
- Assisted warehouse setup and onsite training to other new managers/employees in Nashville, Denver and Las Vegas
- Developed and monitored guidelines for working with customers to ensure customer satisfaction
- Established and maintain purchasing policies including purchase orders, inventory guide figures, order codes
- Forecast goals and objectives for parts department, in sales, put away and delivery times
- Communicate a clear vision and voice of the wholesale parts operations with fellow Hub managers and DC managers
- Worked with the DC and pricing department, to maintain optimal operational cost
- Conduct weekly safety meetings and updates on goals and performance
- Established line of contact for direct vendors and MSO customers
- Initiated and monitor all safety and best practices
- Collaborate with inside and outside sales representative with any issues on orders, damages or mis packs
Store Manager
Autopart International
Philadelphia, PA
02.2019 - 06.2019
- Supervise up to 20 employees in daily job assignments, ensuring attention, meet delivery deadlines and quality standards
- Provide on the job training, schedule and assign jobs and evaluated worker performance
- Coached
- Trained and promoted employees to next level positions
- Handled customers inquiries, troubleshooting, communicated with employees and customers to resolve problems with speed and accuracy
- Managed and monitored top and bottom 30 customer target and bottom 30 customer target list to improve daily, weekly and monthly sales
- Ordered parts/supplies and monitored inventory levels
- Processed all daily cash, including cash reconciliation and bank-deposit preparation
- Managed and monitored monthly P&L statements
- Processed picking sheets, sales orders and invoices
- Prepared truck schedules and shipping, double checked sales orders and deliveries
- Serviced Spanish speaking customers on the phones and in person at customers shops during sales outings
- Conducted weekly inventory cycle counts and returns to DC warehouse
- Assisted with company buyout acquisition, training, product change over, corporate polices and recruitment
Warehouse/Inventory Manager
Federal-Mogul Motorparts
Houston, TX
08.2015 - 12.2018
- Initiated warehouse layout, racking systems and inventory/product placement of new warehouse
- Responsible for Inbound and Outbound orders via UPS, FEDEX, LTL and Will Call pick up
- Unloaded shipments via pallet jacks and propane forklift
- Processed STO returns to Distribution Centers including coordinate LTL pick-ups with freight companies
- Fulfilled will call orders for local pick-ups
- Motorola RF scanner experienced
- Initiated and implemented the 5S program in the Houston facility, provided updates and guidance to all other technical support centers
- Maintained and processed all products with quality concerns and logged all products on a non-conformance log
- Maintained all quality systems (ISO 9001:2015) and Preventive maintenance logs of all equipment in the facility
- Maintained and ordered all office supplies
- Serviced all Spanish speaking customers on the phones and in person at customer shops during sales outings
- Maintained and ordered all shop PPE and safety equipment
- Initiated safety standards with zero incidents according to EH&S standards
- Conducted monthly inventory cycle counts and maintained below 0.5% variable inventory discrepancy by end of year
- Assisted outside sales force in maintaining and developing new wholesale accounts
- Maintained a clean and safe work place to support training and customer events
- Hosted and planned events for client's meetings
- Responsible for all daily operations of the facility, office and warehouse
- Reconciled all monthly P-cards and Travel expense reports using Concur Expense Solutions
Store Manager/Sales Force
Autopart International
Holbrook, NY
02.2013 - 08.2015
- Supervised up to 24 employees in daily job assignments, ensuring attention to detail, meet delivery deadlines and quality standards
- Provide on the job training, schedule and assign jobs and evaluated worker performance
- Coached, trained and promoted employees to next level positions
- Handled customer inquiries, troubleshooting, communicated with employees and customers to resolve problems with speed and accuracy
- Managed and monitored top and bottom 20 customer target list to improve daily, weekly and monthly sales
- Ordered parts/supplies and monitored inventory levels
- Processed all daily cash, including cash reconciliations and bank-deposit preparation
- Managed and monitored monthly P&L statements
- Processed picking sheets, sales orders and invoices
- Prepared truck schedules and shipping, double checked sales orders and deliveries
- Serviced all Spanish speaking customers on the phones and in person at customer shops during sales outings
- Initiated warehouse layout, racking systems and inventory/product placement of new warehouse
- Conducted weekly inventory cycle counts and returns to DC warehouse
- Assisted with company buyout acquisition, training, product change over, corporate polices and recruitment
- Attended meetings regarding forecasting sales and profits and new customer targets
- Was named 2013 Manager of the Year for sales in new market
- Reached $1.45 Million in sales with a projected target of $700,000 in the opening year
- Maintained 10%-15% growth consecutive years
- Reconciled monthly P-card expenses
Store Manager/Assistant Manager/Third Counterman
Autopart International
Glenside/Upper, Darby/Norristown/Hummelville/Philadelphia
08.2009 - 02.2013
- Held multiple positions and store locations during 2009-2013 period
- Multiple markets had issues with low sales, profits and poor management
- Objective was to increase sales and profits, achieved in six months
- Supervised up to 8 employees in daily job assignments, ensuring attention to detail to meet delivery deadlines and quality standards
- Provide on-the-job training, schedules and assigned jobs, and evaluated worker performance
- Handled customer inquiries and troubleshooting, communicated with employees and customers to resolve problems with speed and accuracy
- Managed and monitored top and bottom 20 customer target list to improve daily, weekly and monthly sales
- Serviced all Spanish speaking customers on the phones and in person at customer shops during sales outings
- Ordered parts/supplies and monitored inventory levels
- Processed all daily cash, including cash reconciliations and bank-deposit preparation
- Managed and monitored monthly P&L statements
- Faxed and filed daily bank-deposit with finance department
- Processed picking sheets, sales orders and invoices
- Prepared truck schedules and shipping, double checked sales orders and deliveries
- Reconciled monthly P-card expenses
Off Lease Auto Inspector
SGS Automotive
Philadelphia, PA
01.2009 - 08.2009
- Data Entry, documentation of mileage, travel to multiple customer locations
- Inspected vehicles for excess wear and tear criteria per bank/customers standards
- Documented all damaged by photos
- Created daily travel itinerary for travel
- Documentation and submittal of inspections to banks and supervisors
- Follow all SGS standardized inspection criteria and procedures
- Advised customers of damage and responsible amount per bank standards
- Maintain the highest level of customer service
- Serviced all spanish speaking customers
Inventory Clerk/Counter Sales
Colvin Motor Parts
Merrick, NY
11.2001 - 01.2009
- Gained valuable experience in the automotive industry and knowledge of aftermarket parts and products
- Knowledge on automotive paint mixing, materials and supplies
- Purchased parts from local suppliers, maintained inventory for fast moving parts
- Loading and Stock dock receiver
- Machine shop duties, resurfacing parts, manufacturing hydraulic hoses, disassembling motors and other automotive parts for refurbishment
- Retail and commercial sales, customer service and phones
- Handled all cash, credit and check transactions
- Translated Spanish for other departments when needed
Inventory Clerk /Counter Sales
Colvin Motor Parts
Merrick, NY
11.2001 - 01.2009
- Gained valuable experience in the automotive industry and knowledge of aftermarket parts and products
- Knowledge on automotive paint mixing, materials and supplies
- Purchased parts from local suppliers, maintained inventory for fast moving parts
- Loading and Stock dock receiver
- Machine shop duties, resurfacing parts, manufacturing hydraulic hoses, disassembling motors and other automotive parts for refurbishment
- Retail and commercial sales, customer service and phones
- Handled all cash, credit and check transactions
- Translated Spanish for other departments when needed.
Education
Suffolk Community College
Selden, NY01.2006
Nassau Community College
Garden City, NY01.2003
Freeport High School
Freeport, NY01.2002
GED - Liberal Arts and Sciences
Skills
- Obsolescence control
- Forklift Operation
- Proficient in SAP, Microsoft programs, CDK, WiAdvisor, Coupa, OPS Trax
- Performance Improvement
- Goal Setting
- Parts documentation
- Inventory Restocking
- Staff Training
- Vendor Relations
- Inventory Auditing
- Lean principles
- Operations Management
- Coordinating paperwork
- Warehouse Operations
- Returns processing
- SAP understanding
- Profit and loss tracking
- Invoice Processing
- Stock management
- Inventory Management
Languages
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
DOT Hazardous Materials Training
2024 Mopar Expert
2024 CX Coordinator
2024 EV Expert
Timeline
Parts Manager
AutoNation
06.2019 - Current
Store Manager
Autopart International
02.2019 - 06.2019
Warehouse/Inventory Manager
Federal-Mogul Motorparts
08.2015 - 12.2018
Store Manager/Sales Force
Autopart International
02.2013 - 08.2015
Store Manager/Assistant Manager/Third Counterman
Autopart International
08.2009 - 02.2013
Off Lease Auto Inspector
SGS Automotive
01.2009 - 08.2009
Inventory Clerk/Counter Sales
Colvin Motor Parts
11.2001 - 01.2009
Inventory Clerk /Counter Sales
Colvin Motor Parts
11.2001 - 01.2009
Suffolk Community College
Nassau Community College
Freeport High School