Jesse Garcia
San Diego,CA
Summary
Diligent field supervisor with a solid background in overseeing field operations. Strong ability to manage teams and facilitate effective communication between site workers and management. Demonstrating leadership and problem-solving skills in dynamic environments, consistently striving for excellence in field operations and maintaining high standards. Professional dispatcher with background in security operations and emergency response coordination. Skilled in monitoring systems, managing communications, and executing critical protocols. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent problem-solving abilities, effective communication, and keen attention to details. Dispatcher with background in coordinating and managing schedules for large teams. Successfully streamlined scheduling processes, leading to enhanced operational efficiency. Demonstrated proficiency in conflict resolution and time management.
Overview
4
4
years of professional experience
Work History
Field Supervisor/Dispatcher
Allied Universal
05.2024 - Current
- In charge of scheduling guards and finding coverage for sites based on client/account manager requests, such as security clearances and skill training
- Distributing routes, vehicle keys, gas cards, company cell phones, timesheets, incident report/workers compensation packets, etc to Field Supervisors.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Monitored employee performance for compliance with regulations/policies and upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Adding/Removing officers from schedules due to call-offs or other issues as well as documenting any and all scheduling errors/issues, call-offs, no call no shows, late arrivals, early departures etc
- Disciplinary actions for officers in violation of company policies
- Dispatch Field Supervisors to locations in need of checks or to guards in need of assistance
- Working with Account Managers to cover open shifts as well as handling incidents and making account decisions after hours
- Respond to alarm alerts, identifying the issue, and dispatching field supervisors to investigate
- Contact San Diego Sheriff's Department for any emergency issues at any San Diego County properties
Security Officer
Allstate Security
05.2023 - 05.2024
- Dispatch Duty: Utilized 6+ pc's to monitor numerous cctv cameras while updating all on duty officer's DAR's, Used DNA system to manage badge activity/access for +1200 employees, Create badges and provide temporary access badges to employees/contractors, Submit work orders for any property damage, Keep online records of vehicle info, visitor records, Active/Non-Active BOLO's, Monitor all door alarms and dispatch officers to investigate, Write/Respond to emails regarding site operations, Maintain clear communication on radio traffic
- Patrol Duty: Patrol large property, Secure doors, Make contact with trespassers/visitors, Provide door lock-ups or unlocks, assist with reserved parking, Issue citations to non-permit vehicles on property, Maintain clear communication on radio traffic
- Supervisor Duty: Write/Respond too emails regarding to site operations, Provide and schedule meal/rest breaks for all on duty, Respond to emergency incidents immediately for IR documentation; (Ex:Medical, Auto Collision, Trespassing/Break Ins), Provide detailed passdowns for next shift, Report any damage of property to Dispatch, Maintain clear communication on radio traffic
- Concierge/Front Desk Duty: Check all visitors in and provide them with proper access badges/stickers, Monitor CCTV of property, Dispatch available officers to assist or make contact with visitors/contractors, data based off visitors or tours/meetings occurring, Maintain clear communication on radio traffic
Security Officer
Westmoreland Protection Agency
05.2022 - 05.2023
- This position provides COVID-19 screenings to incoming employees and visitors to the La Jolla Veterans Affairs Medical Center buildings
- Check employee/visitor temperatures using non-contact infrared thermometers
- Ensure all employees/visitors entering the court building are screened
- Ensure all employees/visitors are utilizing face masks in appropriate areas of the court building
- Sanitization of screening stations
Security Officer
City Wide Protection Services
01.2021 - 05.2022
- Provided concierge/front desk services to residential housing
- Securely updated, submitted, and transferred resident data using online software
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Aurora High School
Calexico, CA06.2015
Skills
- Computer Literate: MS Office, Google Drive, Google Docs, Email, Zoom, Excel, Google Sheets
- Schedule development and coverage management
- Security Investigation/Safety and Security Regulations
- CCTV Surveillance and Disturbance Intervention
- Objective Incident Reports/Clear Communication
- Active Listening/Problem solving
Awards
- Law Enforcement Class Certification, 06/01/15
- Law Enforcement Torres Family Scholarship, 2015
- Imperial Valley Regional Occupational Program; Outstanding Student in The Class of Law Enforcement, 2015
Activelicenses
- California Guard Card Registration, 6328384
- First Aid, CPR, AED, 246012607874
- Crisis Prevention Institute (CPI) Nonviolent Crisis Intervention, NCI3757109
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Supervisor/Dispatcher
Allied Universal
05.2024 - Current
Security Officer
Allstate Security
05.2023 - 05.2024
Security Officer
Westmoreland Protection Agency
05.2022 - 05.2023
Security Officer
City Wide Protection Services
01.2021 - 05.2022
High School Diploma -
Aurora High School