Jesse Garza
San Antonio
Summary
Seeking a Full/Part-Time position to develop my experience in the workforce and further improve my communication and technical skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HOME DEPOT
10.2020 - Current
- Customer Service Representative - Providing assistance to customers' returns and managing orders across the store/online while maintaining detailed records of customer interactions and ensuring resolution of issues.
- Trainer for Customer Service, Cashiers, and Order Fulfillment departments.
- Order Fulfillment - Handling the products of customers orders and setting them up for deliveries.
- Freight Associate - Staging out product in receiving and up keeping of special orders.
- Tool Rental Associate - Running the tool rental center, creating contracts for equipment and power tools, and teaching proper tool handling to customers.
- Head Cashier - Handling the opening and closing of the register tills, resolving customer situations, and organizing the cashiers' schedules.
- Service Desk Lead - Managed the service desk and order fulfillment department by handling store reports and orders, creating schedules, handling escalated customers in the front end departments, ensuring completion of store installs, and organizing store activities.
- Pro-desk Associate - Creating orders and selling product to companies while managing any alterations and reorders for their worksites.
Sales Associate
Prasek's Family Smokehouse
04.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server Assistant and Line Cook
Texas Roadhouse Restaurant
09.2019 - 07.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Operated dishwashers and other kitchen equipment to provide a clean work environment.
- Prepared food items such as meats, poultry, and fish for following shifts.
Education
BBA - Cyber Security
The University of Texas At San Antonio
07-2027
Associate of Science -
Northwest Vista College
12-2021
NISD Construction Careers Academy
06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Team development
- Computer proficiency
Timeline
Customer Service Representative
HOME DEPOT
10.2020 - Current
Sales Associate
Prasek's Family Smokehouse
04.2020 - 10.2020
Server Assistant and Line Cook
Texas Roadhouse Restaurant
09.2019 - 07.2020
Associate of Science -
Northwest Vista College
NISD Construction Careers Academy
BBA - Cyber Security
The University of Texas At San Antonio
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