Jesse Garza
San Antonio
Summary
Dynamic Senior Accounting Manager with expertise in client relationship management, strategic account planning, and data analysis. Proven track record in driving customer satisfaction and retention through effective communication and cross-functional collaboration.
Overview
43
43
years of professional experience
Work History
Senior Accounting Manager
DC Scott & Associates
San Antonio
03.2013 - Current
- Led cross-functional teams to deliver client solutions effectively.
- Analyzed market trends to identify opportunities for clients.
- Trained junior staff on account management best practices.
- Facilitated regular communication between clients and internal teams.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
- Collaborated with customers to develop strategic business and account plans.
- Developed promotional campaigns tailored to each individual client's needs.
- Gathered feedback from clients regarding product quality and overall satisfaction levels.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Trained and supported junior account management professionals to increase company revenue.
- Oversaw and supported account management team to improve productivity.
- Provided ongoing training and support to junior team members on sales techniques and processes.
- Conducted market research to identify new business opportunities and trends in the industry.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
Grocery Manager
HEB Grocery Store
San Antonio
07.1983 - 01.2013
- Managed inventory levels to ensure product availability and freshness.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Implemented ordering processes to maintain optimal stock levels in the store.
- Supervised staff training on store policies and customer service standards.
- Oversaw daily operations of the store including opening and closing procedures.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Coordinated weekly promotions to enhance product visibility and sales.
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Collaborated with vendors to negotiate prices on products and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Some College (No Degree) - Business Administration
Liberty University
Lynchburg, VASkills
- Financial reporting
- Budget management
- Sales reporting
- Data analysis
- Trend forecasting
- Market trend analysis
- Client relationship management
- Strategic account planning
- Reporting
- Client development
- Sales performance tracking
- Cross-functional collaboration
- Team leadership
- Goals and performance
- Problem solving
- Training and development
- Schedule management
- Customer service
- Customer satisfaction assessment
- Promotional campaign development
- Effective communication
- Time management
- Adaptability to change
- Event planning
Languages
English
Professional
Spanish
Limited
Timeline
Senior Accounting Manager
DC Scott & Associates
03.2013 - Current
Grocery Manager
HEB Grocery Store
07.1983 - 01.2013
Some College (No Degree) - Business Administration
Liberty University