Jesse Gasparis
Bartender
Queens,NY
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Bartender
Wagamama USA
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent dining experiences.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties and, setting up for incoming shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining restaurant organization and cleanliness.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Server Trainer
Wagamama USA
08.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Engaged in friendly conversation with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Server Shift Leader
Mookie's BBQ INC.
04.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Delivery Driver
DoorDash
08.2020 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Back Waiter
Clyde's Of Reston
12.2019 - 06.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Assisted in setting up and breaking down kitchen stations.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Host
Fleming's Prime Steakhouse & Wine Bar
12.2018 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Advised customers about special offerings and menu items to help drive sales.
Golf Course Attendant
Riverbend Country Club
04.2017 - 08.2017
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Education
Bachelor of Science - Psychology
12.2020
- cum laude graduate
Skills
- Suggestive Selling
- Organizational Abilities
- Performance Improvement
- High-Volume Environments
- Good Conversationalist
- Guest Satisfaction
- Hospitality and Accommodation
Additional Information
- Awarded Employee of the Month by Clyde's of Reston in February of 2020.
- Official Trainer of Wagamama USA
Timeline
Bartender - Wagamama USA
03.2023 - Current
Server Trainer - Wagamama USA
08.2022 - 05.2023
Server Shift Leader - Mookie's BBQ INC.
04.2021 - 05.2022
Delivery Driver - DoorDash
08.2020 - 04.2021
Back Waiter - Clyde's Of Reston
12.2019 - 06.2020
Host - Fleming's Prime Steakhouse & Wine Bar
12.2018 - 12.2019
Golf Course Attendant - Riverbend Country Club
04.2017 - 08.2017
Northern Virginia Community College - Bachelor of Science, Psychology