Jesse GOldsmith
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. A Sharp Dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
16
16
years of professional experience
Work History
Dispatcher
New York State Thruway Authority
09.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of service on thruway property.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of State Police fleet vehicles, Tows.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 350-500 daily calls.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Analyzed customer feedback and provided solutions to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
Emergency Medical Technician
Congers Valley Cottage Ems
04.2017 - 09.2021
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Responded to 911 calls for medical emergencies.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Emergency Medical Technician
Rockland Mobile Care
08.2009 - 03.2011
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Cashier
CVS Pharmacy
01.2008 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Lifted up to 50 pounds at once and used hand truck to move heavier loads.
Education
High School Diploma -
Clarkstown South High School
West Nyack, NY06.2009
Skills
- 40 Wpm Typing Speed
- Records Maintenance
- Customer Relationships
- Technology Savvy
- Some knowledge of airline operations
- Active Listening
- Attention to Detail
- Analytical and Critical Thinking
- Customer Relationship Management
- Updating Logs
- Dispatching Field Personnel
- Microsoft Word
- Prioritizing Calls
- Time Management
- Fleet Dispatching
- Judgment and Decision-Making
Timeline
Dispatcher
New York State Thruway Authority
09.2021 - Current
Emergency Medical Technician
Congers Valley Cottage Ems
04.2017 - 09.2021
Emergency Medical Technician
Rockland Mobile Care
08.2009 - 03.2011
Cashier
CVS Pharmacy
01.2008 - 01.2010
High School Diploma -
Clarkstown South High School
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